Pleasant

Exceptional

Excellent

Liked: Excellent
Disliked: Nothing

Very good

Disappointing

Liked: Not much
Disliked: It was our most expensive room ($150 including $50 pet fee) but the most problematic. The hotel was pretty much empty but when we requested a room change so our dogs wouldn't disturb anyone, we were told there were no other pet rooms. The original room had a broken heater and the door key didn't work. The front desk attendant told us she would call the maintenance guy. After 30 minutes I called back and had the phone ring 20 times before hanging up. Then I called using outside line and she picked up. I could tell she was smoking outside again given the highway noise. She said she'd call the guy again. She then called back saying he wasn't available and that we would be moved to another. The new room was supposed to be non-smoking but it didn't smell that way. The room rate was supposed to include breakfàst but the morning clerk said there wasn't any due to Covid. Funny the four other hotels we've used recently provided at least a 'grab and go' option. This place doesn't even try to make you want to come back.