Clarion Inn And Suites Northwest

Terrible experience and rude staff...

Disliked: My drivers license was left or kept at the hotel desk and they failed to let me know that they had possession of the license. I was in Chicago when I realized that I did not have it. I called them as they did not notify and the hotel made it very, very difficult to make amends.

Bad

Good

I want my full refund...

Disliked: The room was dirty including sheets. Clerk gave me sheets so I could change the sheets. Furniture dirty. Broken lamp. We did not stay. Clerk didn’t know how to give refund referred us to booking.com

Very poor

Liked: Convenient to highway I guess?
Disliked: Room smelled of mildew. Exercise equipment broken.

Exceptional

Liked: Great Staff and location

Not the cleanest hotel I’ve...

Liked: Good location, staff did not give me a difficult time about changing rooms when I asked. I was immediately given a new room. The second was in much better condition.
Disliked: The first room had a smell that wasn’t right. Found black mold on both sides of the mini fridge. Absolutely disgusting. Tried to call the front desk, the phone in the room didn’t work.

It will definitely do for...

Liked: Convenient location, clean
Disliked: No daily cleaning of room

I would not recommend a...

Liked: Breakfast was good
Disliked: There was no hot water - it was barely warm. The security latch was broken. The ice bucket lid was dirty.