Name: Clarion Inn And Suites Grand Rapids
Address: 4981 28th Street Southeast, Grand Rapids, MI
Telephone: (888) 420-1641

Clarion Inn And Suites Grand Rapids Guest Reviews

Overall Average Score:

Okay (2.75 out of 5)

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Bad

Liked: Horrible experience
Disliked: Front desk wasn’t available for half an hour she got out a car that was parked right in front so people were waiting and she didn’t care to come in and help till she felt like it! The booking was changed by mistake checkout was posed to be on a Monday and turned out to be on a Sunday they gave me hell trying to get the rest of my stuff out that room then proved to her that housekeeping DIDNT find everything and didn’t clean everything because we found my stuff that I was looking for. Horrible experience seen another person going off on the front desk for other reasons !

I didn’t feel safe the...

Liked: I got there a 2 in the morning the lady that was working the front desk had been in the restroom for 30 minutes. When she came out of the restroom she said they were overbooked I need to call and get a refund. Then she said she found a room 206. The door lock was sticking open. I didn’t feel safe so I left. She said for me to contact the 3rd party for a refund
Disliked: I didn’t feel safe

Disappointing and not worth the...

Liked: The size of our room was nice & the fact that our dog could accompany us as appreciated; the front desk staff was pleasant
Disliked: Outlets were damaged & many didn’t work, the cleanliness of the room was awful - floors were sticky and dirty and had resin marks on them, one of the chairs in the room had glitter on it and the surfaces weren’t wiped clean, toilet paper holder in bathroom broken, etc,

Exceptional

I slept well, staff was...

Liked: Bed and pillows were very comfortable.
Disliked: The smell of marijuana coming ito the hall and my room.

Decent place

Liked: The hotel was okay. Definitely cheaper place. Some people around there were a little sketchy. But it was a decent place to sleep, not loud all night long. Our room kinda had a bad smell but we got used to it. The shower was nice. Sink faucet was very hard to turn on. Very limited plugs in the room.

Disappointing

Liked: Way over price for the no amenities

Very good

Exceptional

Liked: Everything was clean room to staff was very encouraging answered all my questions in a professional manner.

Decent value for a quick...

Liked: Location was great. The young lady working the desk when I checked in was really friendly and seemed like she enjoyed her job. Room was clean and hotel was quiet.
Disliked: There was only one available outlet in the room besides the bathroom outlet and it was so old and worn out the plug kept falling out of it so we had to charge phones with the bathroom outlet. I did see another outlet behind the bed that you can't access and it looked broken. The picture on the TV was not good.