Clarion Inn And Suites Grand Rapids

Good

Refused a refund when they...

Liked: Nothing! I paid in advance for a 2 queen bed and they didn’t have a room with two beds available when I got there! Refused to refund me even though they didn’t have the room I paid for.
Disliked: They didn’t have my room available when I got there. Tried to put me in another room with a door that wouldn’t even lock! Refused to refund me.

Exceptional

Bad

I’m afraid going back there...

Liked: The staff are very kind specially the lady that works second shift
Disliked: The break fast was kind of poor and the eggs were could I thought the they made them fresh but it was all frozen and just warmed up

Passable

Liked: Breakfast
Disliked: Unclean sheets, lack of towels, closed pool in the summer

Disappointing

Liked: Not what I expected
Disliked: Breakfast

Worse place I have ever...

Liked: Absolutely nothing I definitely wouldn’t recommend anyone to stay here at all definitely not a family.
Disliked: The pool is not working the parking lot is covered in broken gas and condom wrappers, the wires to the tv were cut and hooked into the tv, the head boards were nasty had hair stuck to them, bath room was not clean at all. My mom got a room as well here the first room had blood all over the sheets they tried to refuse her another room. This is definitely a hotel were people just hook up and leave, shouldn’t be considered a family hotel.

Wouldn't recommend for a family.

Liked: Convenient front desk staff for check in
Disliked: Pool wasn't available. A main reason we wanted to stay was for the pool.Not being able to take breakfast to my room. Beds were very uncomfortable. All the plugs were loose we could barely use them. Had to buy extension cords for the lack of plugs.