Room was very clean and in a quiet location. Free parking in a good location.

Liked: Room was very clean and in quiet location.
Disliked: Room rates could be better.

The two guys at the front desk were hilarious. The hotel was lovely in all aspects. Booking was very easy and so helpful in planning a nice place to stay and know the walking and driving distances. I also appreciated the emails I received with the thank you from "Mike" and the itinerary had a great layout with all the info I needed.

Pleasant

Liked: The old time feel, all the decorations
Disliked: Such a neat hotel I'm sure it was grand back in the day. However it isn't being kept up like it should. We had mold in our shower and hair on our floor in the bathroom.

I hope to stay there...

Liked: I liked the fact that it was a heritage hotel, retaining many original features -- it's the reason I chose to stay there, and I also knew it had had a fascinating history. Hopefully the planned renovations keep all those features, and that the hotel is around for many years to come. The staff were happy to turn on the lights of the amazing ballroom before I left -- it must have been a beautiful sight in all its glory! The room itself was also very comfortable.
Disliked: I'd have liked a better selection of TV channels, and for the 8th floor restaurant and ground floor bar to have been open. I heard from the front desk staff that it is due for closure for renovation very soon -- the end of October? -- so I'm glad I got to stay there before that happens; however, but full facilities would nevertheless have been welcome. The hotel's own website still advertises the restaurant and bar, which could be misleading, but I went exploring and saw with my own eyes that these facilities were already being dismantled. I'd also have liked a room with more of a view -- the room itself was lovely, but I looked out onto a brick wall! I'd also have liked proper dishes in the breakfast room, not those horrible styrofoam plates and plastic cutlery -- which only adds to the plastic waste we're trying hard to reduce.

Beautiful spot! Would definitely stay...

Liked: It?s a historic landmark and still has so many of the original features. It?s a beautiful place!

Liked: Wonder front desk person. Does a great job - very good with people (guests).

Aweful

Liked: Nothing
Disliked: Sheets were dirty. Had blood on them. Room smelled moldy. The included breakfast was aweful. The pastry I bit into disintegrated in my mouth like saw dust. I was very disappointed in the whole experience.

Poor

Exceptional

Pleasant

Liked: Location was very good, close to downtown.
Disliked: Staffs were not really helpful since my wife was pumping and wanted the ice packs to be freezed but they kept in refrigerator for sometime. Cleaning lady kept banging the door to ask are we checking out.

this Is the first time...

Liked: Nice friendly staff. Lobby was lovely for a historic hotel
Disliked: The room was horrible. It smelled musky. The paint was peeling on the bathroom door. The carpet had a big bump in it at the foot of the bed. The back of the couch had foam or something coming out of it. We wouldn?t even sit on it. The faucet was loose.