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Clarion Hotel & Aqua Lagoon Waterpark eef - (855) 329-0862
Clarion Hotel & Aqua Lagoon Waterpark, 1080 Riverdale Street, West Springfield, MA -(855) 329-0862
Area: West Springfield
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BOOK ONLINE OR CALL - (855) 329-0862
2.1
HOTEL RATING: 
DISAPPOINTING
2.1 out of 5 (122 Ratings)
BOOK ONLINE OR CALL - (855) 329-0862
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Hotel Description
This West Springfield Clarion Hotel is located just off Interstate 91 and one mile from the Connecticut River bank. Free Wi-Fi is accessible. All spacious guest rooms are elegantly furnished with a work desk and chest of drawers. A coffee maker and cable TV are also included. Nonsmoking rooms are offered. Cold weather hookups valet cleaning services and a hotel safe are all available for added convenience. Guests can also visit the on-site waterpark at discounted rates. A free hot breakfast is served each morning and includes eggs waffles yogurt and more. A number of food outlets are found in the hotel's surroundings and room service is available. A varied assortment of shops boutiques and entertainment venues are within walking distance from the hotel. The Naismith Memorial Basketball Hall of Fame in Springfield is 4.3 miles away.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
E
Fitness Center
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
Other Amenities
` Casino
` Meeting/Banquet Facilities
` Room Service
` Tennis Court
` Bar
` Currency Exchange
` Elevator
` Coffee shop
` Hair dryer
` Shower
` Coffee/tea maker
` Smoking area
` Dry cleaning
` BBQ facilities
` Billiards
` Luggage storage
` Water park
` Wheelchair accessible
` golf course (within 3 km)
` vending machine
` Facilities for Disabled Guests
` Fireplace
` Game Room
` Horseback Riding
` Iron
` Laundry Service
` Safety Deposit Boxes
` TV
` Water Sports (Non-Motorized)
` Wi-Fi In Public Areas
` Daily Housekeeping
` Smoke-Free Property
` Daily disinfection in common areas
` Hand sanitizer
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Daily disinfection in all rooms
` Protective screens in common areas
` Physical distancing of at least 1 meter
` Safe dining setup
` Face coverings on staff
` Free Wi-Fi in all rooms!
` Front desk [24-hour]
` Rental car
` Cash withdrawal
` Breakfast [free]
` Car park [on-site]
` Car park [free of charge]
` Contactless check-in/out
` Food delivery
` Golf course [on-site]
` Wi-Fi [free]
` Fitness center
` Restaurants
` Check-in/out [express]
` Hot water linen and laundry washing
` Individually-wrapped food options
` Rooms sanitized between stays
` Cashless payment service
` Guest rooms seal after sanitization
` Shared stationery removed
` Kids meal
` Breakfast [buffet]
` Breakfast [continental]
` Service animals are welcome

Clarion Hotel & Aqua Lagoon Waterpark Guest Reviews

Overall Average Score: 
Disappointing (2.1 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

Ricardo Sun, 1 January 2023

Exceptional

0.5

Poor - 0.5 out of 5

Crystal Mon, 21 November 2022

Bad

5

Exceptional - 5.0 out of 5

Melissa Wed, 19 October 2022

Exceptional

3.5

Good - 3.5 out of 5

Nathaniel Tue, 11 October 2022

Hit & Runs @ Clarion...

Liked: Very clean room nice hotel
Disliked: My car was parked & hit on there property, very upset about this because I have yet to view the cameras or speak to anyone on the management level about my car invovled in a car crash that occurred after I just checked in. I arrived at 3:30PM to find my car damaged at 6:40PM. I called the authorities but they are unable to do anything because they can not view the cameras until the manager becomes available. I stayed on 10/9/22 and I still have not spoke to anyone from the hotel as of yet.

4

Very Good - 4.0 out of 5

Ellison Thu, 6 October 2022

Very good

1.5

Poor - 1.5 out of 5

Kristin Mon, 19 September 2022

Good location, good front desk...

Liked: The property was conveniently located near the big E. The front desk staff was polite and as helpful as they could be with some of our issues.
Disliked: The water park was only open 12-3pm & 4-7pm. The young lifeguards were rarely actually watching the people in the pool and on the water slides, they were on their cellphones most of the time. There was no lifeguard at the top of the slides, kids going down multiple at a time, crashing into each other at the bottom. They also closed up the water park at least 15 minutes prior to the 7pm closing time. Breakfast was included in the room price but there was a very limited option of pre packed items that weren’t at all nutritional (no fruit or real juice - sugar loaded bread type items with sugar loaded koolaid). Also the breakfast was behind the counter & had to wait for staff to return to select items. No cream cheese or toaster for bagels offered. Upon entering my room there were toiletries on the sink that appeared to be pre used, dirty toilet paper on the roll and only one curtain opened for the “water park view”. The second room I paid for had a remote that didn’t belong to the TV and the air conditioning had to be fixed before working properly.

3

Pleasant - 3.0 out of 5

Lavondra Thu, 8 September 2022

Not worth the price.

Liked: Rooms were good
Disliked: The location. The breakfast. The price. Breakfast was not what was expected for the price I paid. For almost $500 there could have been a complete better breakfast.

0.5

Poor - 0.5 out of 5

Joanne Wed, 7 September 2022

The worst hotel stay I...

Liked: Nothing
Disliked: TV didn't work, AC didn't work, scary people hanging out in the parking lot, lights and electrical outlets not working, rug was sticky when you walk barefoot, no water pressure in the shower. For the price I ended up paying, I should have stayed at the Hilton! Never will return. Quality Inn lets you use the pool with no charge, $40 a day for 2 is rediculious.

1

Poor - 1.0 out of 5

Chelsea Mon, 5 September 2022

never going back DONT recommend

Liked: the water park was decent
Disliked: windows we’re dirty , the plugs in the room were broken , the WiFi wasn’t good, no breakfast included even though it said that before I booked and definitely was over charged , overall just wasn’t good very outdated hotel

5

Exceptional - 5.0 out of 5

Javier Fri, 26 August 2022

Exceptional

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Clarion Hotel & Aqua Lagoon Waterpark 1080 Riverdale Street, West Springfield, MA