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Clarion Hotel Aqua Lagoon Waterpark eef - (855) 329-0862
Clarion Hotel Aqua Lagoon Waterpark, 1080 Riverdale Street, West Springfield, MA -(855) 329-0862
Area: West Springfield
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BOOK ONLINE OR CALL - (855) 329-0862
2.2
HOTEL RATING: 
DISAPPOINTING
2.2 out of 5 (358 Ratings)
3.0 miles from West Springfield centre
BOOK ONLINE OR CALL - (855) 329-0862
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Hotel Description
This West Springfield Clarion Hotel is located just off Interstate 91 and one mile from the Connecticut River bank. Free Wi-Fi is accessible. All spacious guest rooms are elegantly furnished with a work desk and chest of drawers. A coffee maker and cable TV are also included. Nonsmoking rooms are offered. Cold weather hookups valet cleaning services and a hotel safe are all available for added convenience. Guests can also visit the on-site waterpark at discounted rates. A free hot breakfast is served each morning and includes eggs waffles yogurt and more. A number of food outlets are found in the hotel's surroundings and room service is available. A varied assortment of shops boutiques and entertainment venues are within walking distance from the hotel. The Naismith Memorial Basketball Hall of Fame in Springfield is 4.3 miles away.

Check-in time: 15:00   Check-out time: 11:00
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4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
E
Fitness Center
w
Non Smoking
q
Accessible
u
Swimming Pool
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Casino
` Free Breakfast
` Free Parking
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Coffee/tea maker
` Water sports
` BBQ facilities
` Water park
` Wheelchair accessible
` On-site parking
` vending machine
` telephone
` kitchenware
` Designated Smoking Area
` Fireplace
` Free Wi-Fi
` Game Room
` Horseback Riding
` Restaurant(s)
` Daily Housekeeping
` English
` Non-Smoking Rooms Available
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery
` ATM or cash withdraw on site
` Car rental available
` CCTV security in common areas
` Currency exchange service
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Ironing amenities
` Kid-friendly dinning
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Separate shower/bathtub
` Tennis court & equipment
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Desk/workspace available
` Cleaning products available

Clarion Hotel Aqua Lagoon Waterpark Guest Reviews

Overall Average Score: 
Disappointing (2.2 out of 5)

Write a review

5

Exceptional - 5 out of 5

Ricardo Sun, 1 January 2023

Perfect

5

Exceptional - 5 out of 5

Ricardo Sun, 1 January 2023

Exceptional

0.5

Poor - 0.5 out of 5

Crystal Mon, 21 November 2022

Bad

5

Exceptional - 5 out of 5

Melissa Wed, 19 October 2022

Perfect

5

Exceptional - 5 out of 5

Melissa Wed, 19 October 2022

Exceptional

3.5

Good - 3.5 out of 5

Nathaniel Tue, 11 October 2022

Hit & Runs @ Clarion Hotel

Liked: Very clean room nice hotel
Disliked: My car was parked & hit on there property, very upset about this because I have yet to view the cameras or speak to anyone on the management level about my car invovled in a car crash that occurred after I just checked in. I arrived at 3:30PM to find my car damaged at 6:40PM. I called the authorities but they are unable to do anything because they can not view the cameras until the manager becomes available. I stayed on 10/9/22 and I still have not spoke to anyone from the hotel as of yet.

3.5

Good - 3.5 out of 5

Nathaniel Tue, 11 October 2022

Hit & Runs @ Clarion...

Liked: Very clean room nice hotel
Disliked: My car was parked & hit on there property, very upset about this because I have yet to view the cameras or speak to anyone on the management level about my car invovled in a car crash that occurred after I just checked in. I arrived at 3:30PM to find my car damaged at 6:40PM. I called the authorities but they are unable to do anything because they can not view the cameras until the manager becomes available. I stayed on 10/9/22 and I still have not spoke to anyone from the hotel as of yet.

4

Very Good - 4 out of 5

Ellison Thu, 6 October 2022

Very good

4

Very Good - 4 out of 5

Ellison Wed, 5 October 2022

Very good

1.5

Poor - 1.5 out of 5

Kristin Mon, 19 September 2022

Good location, good front desk...

Liked: The property was conveniently located near the big E. The front desk staff was polite and as helpful as they could be with some of our issues.
Disliked: The water park was only open 12-3pm & 4-7pm. The young lifeguards were rarely actually watching the people in the pool and on the water slides, they were on their cellphones most of the time. There was no lifeguard at the top of the slides, kids going down multiple at a time, crashing into each other at the bottom. They also closed up the water park at least 15 minutes prior to the 7pm closing time. Breakfast was included in the room price but there was a very limited option of pre packed items that weren’t at all nutritional (no fruit or real juice - sugar loaded bread type items with sugar loaded koolaid). Also the breakfast was behind the counter & had to wait for staff to return to select items. No cream cheese or toaster for bagels offered. Upon entering my room there were toiletries on the sink that appeared to be pre used, dirty toilet paper on the roll and only one curtain opened for the “water park view”. The second room I paid for had a remote that didn’t belong to the TV and the air conditioning had to be fixed before working properly.

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Clarion Hotel Aqua Lagoon Waterpark 1080 Riverdale Street, West Springfield, MA