Clarion Hotel Aqua Lagoon Waterpark Guest Reviews
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3.0 miles from West Springfield centre |
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Ricardo Sun, 1 January 2023
Perfect
Ricardo Sun, 1 January 2023
Exceptional
Crystal Mon, 21 November 2022
Bad
Melissa Wed, 19 October 2022
Perfect
Melissa Wed, 19 October 2022
Exceptional
Nathaniel Tue, 11 October 2022
Hit & Runs @ Clarion Hotel
Liked: Very clean room nice hotel
Disliked: My car was parked & hit on there property, very upset about this because I have yet to view the cameras or speak to anyone on the management level about my car invovled in a car crash that occurred after I just checked in. I arrived at 3:30PM to find my car damaged at 6:40PM. I called the authorities but they are unable to do anything because they can not view the cameras until the manager becomes available. I stayed on 10/9/22 and I still have not spoke to anyone from the hotel as of yet.
Nathaniel Tue, 11 October 2022
Hit & Runs @ Clarion...
Liked: Very clean room nice hotel
Disliked: My car was parked & hit on there property, very upset about this because I have yet to view the cameras or speak to anyone on the management level about my car invovled in a car crash that occurred after I just checked in. I arrived at 3:30PM to find my car damaged at 6:40PM. I called the authorities but they are unable to do anything because they can not view the cameras until the manager becomes available. I stayed on 10/9/22 and I still have not spoke to anyone from the hotel as of yet.
Ellison Thu, 6 October 2022
Very good
Ellison Wed, 5 October 2022
Very good
Kristin Mon, 19 September 2022
Good location, good front desk...
Liked: The property was conveniently located near the big E. The front desk staff was polite and as helpful as they could be with some of our issues.
Disliked: The water park was only open 12-3pm & 4-7pm. The young lifeguards were rarely actually watching the people in the pool and on the water slides, they were on their cellphones most of the time. There was no lifeguard at the top of the slides, kids going down multiple at a time, crashing into each other at the bottom. They also closed up the water park at least 15 minutes prior to the 7pm closing time. Breakfast was included in the room price but there was a very limited option of pre packed items that weren’t at all nutritional (no fruit or real juice - sugar loaded bread type items with sugar loaded koolaid). Also the breakfast was behind the counter & had to wait for staff to return to select items. No cream cheese or toaster for bagels offered. Upon entering my room there were toiletries on the sink that appeared to be pre used, dirty toilet paper on the roll and only one curtain opened for the “water park view”. The second room I paid for had a remote that didn’t belong to the TV and the air conditioning had to be fixed before working properly.