Clarion Collection Hotel St Albans Guest Reviews
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|0.3 miles from Saint Albans centre|
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Ashley R, Dundonald, visiting Alban Arena Thu, 10 April 2014
This is definitely the place to stay if you visit St. Albans.
Liked: Staff were absolutely wonderful and friendly.
Jacqueline Sat, 23 October 2021
Liked: Good location. Very clean.
Disliked: As now no carpets the elephants in the room above woke us up really early.
Peter Fri, 22 October 2021
Very pleasant; will use again...
Liked: Staff very pleasant; rooms well decorated and clean. Right in centre of St Albans.
Disliked: Car parking is a walk from the hotel. You used to be able to park at the hotel, although there were limited spaces. Drop off area is easily blocked by the cars of selfish guests, who park while checking in or even while they take their bags to their room. This happened to us and the guest's car blocked the exit for at least 10 minutes. The reception staff should police this better
Ros Thu, 21 October 2021
Liked: Didn?t have it
Disliked: Room small and dark. Only 50% on the one toilet. Got our own. Right hand window safety spacer not attached to window. Wood rotted. Only 1 chair and only supplied enough soap, shampoo, shower gel etc for one person for one night.
Jonathan Thu, 21 October 2021
Nick Thu, 21 October 2021
One night stay in St...
Liked: Great location and warm welcome when we arrived. All very clean and comfortable and secure. The room was a good size and the bed very comfortable.
Disliked: It would be handy to have some hooks and/ or a towel rail in the bathroom for hanging towels and wash bags as well as a fixing for support when getting into and out of the shower.We were given a parking permit at check-in and told where we could park. We were not explicitly told that we needed to display the permit. Common sense would tell you, of course, that it should be displayed but, what with other things on our minds, we omitted to do this. When we mentioned this at check out, we were told that there are often morning checks and if no permit was displayed we would have to pay a fine and the hotel would not be able to do anything about it. When we said we had not been told at check-in that we must display the permit, we were told that it was a standard procedure at check-in and therefore we must have been told. This rather irritated us as it simply was not the case. My point is that had we been told at check-in what we were told at checkout we would definitely not have omitted to display the permit. Thankfully no ticket on the car when we picked it up and we?re now crossing our fingers that we don?t get a nasty surprise in the post in the next couple of weeks. Otherwise a very enjoyable stay and it wouldn?t put us off returning.
Frank Thu, 21 October 2021
Mark Wed, 20 October 2021
Liked: The staff were very friendly and professional, the room was amazing, very spacious, cosy and stylish, the breakfast was very good.
John Wed, 20 October 2021
Jean Mon, 18 October 2021
Shereen Mon, 18 October 2021
Lovely stylish hotel, would definitely...
Liked: Very clean. Lovely decor in the room. Bathroom was stylish and shower powerful. Just being renovated so our room was freshly done which was a plus. Very comfortable bed. Had the best sleep. Beautiful listed building, will look amazing when works are completed. I would have given a higher score if the hotel had been completed. It will be amazing I?m sure.
Disliked: The hotel is currently being renovated. The noise in the morning from the workmen outside was a bit annoying as it woke us up. We stayed 2 nights however the room did not get cleaned after our first night, think it may have been missed by mistake. It was beautifully cleaned on our arrival.