Claridge'S

An incredible hotel, absolutely superb!

Liked: Our visit was to celebrate my husbands 60th birthday and they made it extra special by upgrading us to a suite, there were balloons, a cake & a gift which was so thoughtful and we really appreciated this gesture!

Service is Claridge’s strongsuit: 11/10

Liked: The service at Claridge’s cannot be beat! The hallmark of this hotel is attentive and personalized service. From afternoon tea, to a martini at the bar, to breakfast at Claridge’s restaurant, the staff makes you feel like royalty. The room was also quite big for this part of town. It was very comfortable.
Disliked: The large construction project across the street likely means that for the time being, the immediate area has plenty of noise, difficult-to-navigate sidewalks, and irregular traffic. While there are lovely restaurants and bars inside the property, it would also be nice if there a was a lounge or quiet lobby for guests only. We found the lobby hard to enjoy with so many people walking through - presumably many just to have tea or eat at one of the restaurants.

A masterclass in incompetence and...

Liked: Not much.
Disliked: I had high expectations when booking a stay at this so-called luxury hotel, especially at a starting price of £1,500 per night. Unfortunately, what I experienced was a masterclass in incompetence and poor service.To begin with, the staff were shockingly unprofessional. Emails were ignored—even after following up multiple times—and basic communication was non-existent. For a hotel that markets itself on excellence and service, this was beyond unacceptable.The room itself was another major disappointment. Despite the exorbitant price tag, it was dark and uninviting, with almost no natural light. It felt more like a windowless basement than a luxury hotel room. The ambiance was dreary and completely at odds with what one would expect from a hotel of this supposed calibre.Overall, this stay was a complete letdown. The lack of professionalism, disregard for guest communication, and poor room quality make it very clear: you’re paying for a name, not an experience. I would strongly advise others to look elsewhere—there are far better hotels in London where you’ll be treated with the courtesy and quality you’re paying for.

Exceptional

Very good

Exceptional

Exceptional

Liked: Everything the whole experience was fantastic
Disliked: Nothing the only thing if could have a space where guests could sit and have chat/coffee etc

Exceptional

Had a great time here

Liked: Great location. Great welcome, staff always polite and helpful. Room was a good size with good technology. Nice rainfall shower and standalone bath. Bed and linen very comfortable. Swimming pool small but not busy. Sauna and steamroom good.
Disliked: Obviously it's expensive but you can always choose to go elsewhere.