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AustraliaCitystay Hotel Guest Reviews
Overall Average Score:
Okay (2.8 out of 5)
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L P, Ebbw Vale, visiting ABBA Arena Tue, 17 January 2023
Rough area. Son was nearly robbed on the way into the hotel. Room was up 5 flights of stairs and many walkways. Room was dirty. Bedside table had no drawers. Wardrobe was full of junk. Bathroom was not clean. Wouldn't have a shower in that. We're initially booked for a three night stay but left after one night.
Liked: Location and price.
Disliked: Everything else.
Aldrin, Munich, visiting ABBA Arena Tue, 31 May 2022
I am very happy I decided to stay at Hotel Citystay.
Liked: The location is within walking distance for the ABBA Arena.
Disliked: Nothing.
Josefa Fri, 18 July 2025
Extreme budget facility for average...
Liked: Literally right next to Bow Church Rd train station with a cafe/restaurant next door. These are the only positives about this place.
Disliked: 1. The sink blocked up after 1 night...then when unblocked, took ages to drain. The staff were aware of this slow drain issue.2. No ventilation in the building at all (this is a nationwide problem) so avoid in the peak of summer. We are aussies and used to summer heat however we had to keep our fan going the whole time as we were on the top floor and all the heat rose up. 3. There are no lifts....be prepared to lug your bags up multiple flights of stairs. Thankfully a staff member helped us but we mostly did it ourselves.4. There are no fridge or kitchenette facilities and you will have to source your own water.5. There aren't many PowerPoints so had to share one between the two of us as the one near my bed had the wires poking out.
Bilal Sun, 13 July 2025
Passable
Lcc72 Sat, 12 July 2025
Exceptional
Kyle Fri, 11 July 2025
No hot water for my...
Liked: The bed sheets were clean and there were fresh towels. I think the cleaner was doing their best. The location for my work was good. There was a nice place to eat good food next door if you're working.
Disliked: Obviously as a budget hotel I wasn't expecting much so I won't go on about how shabby it was. But there was no hot water for the entirety of my stay. I asked another guest who had been staying there a while and he said that he hadn't had any hot water for 3 days the week before. Also, there were 3 wifi hubs to choose from, I tried all 3 and none of them worked.
Abdunabiyev Thu, 10 July 2025
Disappointing
Liked: Price
Disliked: Lighting was poor
Anonymous Wed, 9 July 2025
Good
Liked: Outside of the room
Disliked: Cleaning and bathroom
Agnes Wed, 9 July 2025
Passable
Milo Tue, 8 July 2025
Good
Edvin Mon, 7 July 2025
Very good
Pedro Sun, 6 July 2025
This is not a hotel....
Liked: I can't say that I liked anything, I stayed 15 minutes at the hotel and left. It does not match the listing and cannot be considered a hotel.To get to my room I had to climb about 4 floors, I even had to go out the back door and then go back in as if it were another building. We are traveling so we have a lot of luggage and my wife can't handle it, no one helped. The room was tiny, it had a bed and 40 cm on each side and in front to get through, how am I going to open the suitcase to get changed? The walls were all dirty and stained. I was wronged, I went through 6 countries all in the same price range and this was by far the worst. The worst of all is that I arrived very late at night at 1 am and had to look for another hotel and they were all full, I managed to sleep at 4 am. It was impossible to stay there. When I went to leave there was no one at the reception, I saw that no one would be back, I left the key on the counter and left. I explained this to the hotel the next day and I haven't had a response in 4 days. I was cheated by a false advertisement, I paid twice and still had to pay more at another hotel because I booked at the last minute. I don't recommend it, I didn't have any assistance from the hotel in this regard, hence the report.
Disliked: Everything, I didn't like., I stayed 15 minutes at the hotel and left. It does not match the listing and cannot be considered a hotel.To get to my room I had to climb about 4 floors, I even had to go out the back door and then go back in as if it were another building. We are traveling so we have a lot of luggage and my wife can't handle it, no one helped. The room was tiny, it had a bed and 40 cm on each side and in front to get through, how am I going to open the suitcase to get changed? The walls were all dirty and stained. I was wronged, I went through 6 countries all in the same price range and this was by far the worst. The worst of all is that I arrived very late at night at 1 am and had to look for another hotel and they were all full, I managed to sleep at 4 am. It was impossible to stay there. When I went to leave there was no one at the reception, I saw that no one would be back, I left the key on the counter and left. I explained this to the hotel the next day and I haven't had a response in 4 days. I was cheated by a false advertisement, I paid twice and still had to pay more at another hotel because I booked at the last minute. I don't recommend it, I didn't have any assistance from the hotel in this regard, hence the report.
