Much to my dismay the room was dusty and dirty; the floors weren't mopped or swept, with hair all over the bathroom floor; the towels were old and thin, and frayed; the tissue box was empty and not sure the sheets on the bed were even changed prior to our visit; even the two apples were old.

Liked: The location.
Disliked: The housekeeping.

Liked: The bed was like sleeping on a cloud.

Very good

Very good

Liked: Location proximity to venue, beautiful room, clean, nice staff, lobby bar
Disliked: Did not validate parking so you're paying for a parking meter from 8a-6p, had to park on the road.

We we celebrating our 50th...

Liked: Location was excellent. Beds were comfortable. Nice bathroom.
Disliked: Window looked out at brick side of adjacent building. No view as expected by picture of hotel on website. Room felt like a closet. New “coding” for room key for elevator use that was almost impossible to activate. We used the steps instead of attempting to use the elevator. Parking availability and location was not clearly described and being unfamiliar with downtown made it frustrating to find something. Lounge was not opened during stay. Room light switches complicated to figure out as to what switch operated what lights.

Comfortable and stylish in a...

Liked: Location was excellent, we had to be on the ferry early in the morning and it was very nice to be so close. The furnishings and decor were lovely, very comfortable.
Disliked: Parking was adequate, but dragging luggage and other items around to the front of the building and then up the stairs… a bit much for these folks.

I would definitely try somewhere...

Liked: Walking Distance to the venue
Disliked: Getting. On the elevator, not knowing you had to put your room card in and take it out fast And then press the floor number they should’ve told us that as a deskThey should have in the shower, better access getting in the shower turning on the water, took me a minute to figure that out .My room was on the second floor and I could hear the toilet flushing the whole night from the third floor  so it was not fun the next day not getting any sleep 

Exceptional

Liked: Staff was very friendly, view was beautiful, beds were SO COMFORTABLE!! Chase was very accommodating and let us check in early. Seems like every staff member went out of their way to make sure we were happy!
Disliked: More coffee pods in room--we only had two for the three of us in the room.

Exceptional

Liked: Very accommodating. Excellent customer service!

Very good

Great property in downtown Grand...

Liked: Location was so close to the Van Andal Arena and restaurants! Short, safe walk!
Disliked: Elevator was so slow. We used the stairs for most of our stay.