CityFlatsHotel - Grand Rapids Ascend Hotel Collection Guest Reviews
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Dianne, Garden City, visiting GLC Live at 20 Monroe
Much to my dismay the room was dusty and dirty; the floors weren't mopped or swept, with hair all over the bathroom floor; the towels were old and thin, and frayed; the tissue box was empty and not sure the sheets on the bed were even changed prior to our visit; even the two apples were old.
Liked: The location.
Disliked: The housekeeping.
Lew, Clyde, visiting Intersection Grand Rapids
Liked: The bed was like sleeping on a cloud.
Sadmir Thu, 21 August 2025
Exceptional
Cordell Tue, 19 August 2025
Superb
Mustafa Thu, 14 August 2025
Disappointing
Juan Mon, 11 August 2025
Modern hotel, very clean and...
Liked: room was very comfortable, great location in city
Disliked: would have been nice to have a mini fridge at least
Heather Wed, 6 August 2025
Superb
Liked: Great location and staff was super helpful!
Kathy Wed, 6 August 2025
Exceptional
Michelle Sat, 2 August 2025
Very good
Liked: Location to van andel arena
Disliked: No hair dryer
Paulette Tue, 29 July 2025
Very comfortable room
Liked: Bed was very comfortable and the size of the room was great. Location was perfect!
Miller Mon, 28 July 2025
Superb
Liked: Kind, caring employees, exceptional service.
Disliked: They said my room was on the second floor, but it felt like a basement. One tiny window high up looking on what seemed to be a window well. Next time I'll say I want a view. Also, people should be warned about the price of parking.
Sara Mon, 28 July 2025
Good