CityFlatsHotel - Grand Rapids Ascend Hotel Collection Guest Reviews
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Dianne, Garden City, visiting GLC Live at 20 Monroe
Much to my dismay the room was dusty and dirty; the floors weren't mopped or swept, with hair all over the bathroom floor; the towels were old and thin, and frayed; the tissue box was empty and not sure the sheets on the bed were even changed prior to our visit; even the two apples were old.
Liked: The location.
Disliked: The housekeeping.
Lew, Clyde, visiting Intersection Grand Rapids
Liked: The bed was like sleeping on a cloud.
Juan Mon, 11 August 2025
Modern hotel, very clean and...
Liked: room was very comfortable, great location in city
Disliked: would have been nice to have a mini fridge at least
Heather Wed, 6 August 2025
Superb
Liked: Great location and staff was super helpful!
Kathy Wed, 6 August 2025
Exceptional
Michelle Sat, 2 August 2025
Very good
Liked: Location to van andel arena
Disliked: No hair dryer
Paulette Tue, 29 July 2025
Very comfortable room
Liked: Bed was very comfortable and the size of the room was great. Location was perfect!
Miller Mon, 28 July 2025
Superb
Liked: Kind, caring employees, exceptional service.
Disliked: They said my room was on the second floor, but it felt like a basement. One tiny window high up looking on what seemed to be a window well. Next time I'll say I want a view. Also, people should be warned about the price of parking.
Sara Mon, 28 July 2025
Good
Thiago Sun, 20 July 2025
Exceptional
Anonymous Sat, 19 July 2025
Close to downtown and a...
Liked: Location was great, room was clean, staff was very kind, free water boxes (as much as we wanted). Very quiet, very comfy.
Disliked: I still don't understand how the lights in the room worked. Some switches turned on some lights, some switches enabled or disabled other switches for other lights. Very confusing. We also spent like 20 min trying to figure out how to close the windows lol.
Brandon Fri, 18 July 2025
Superb