City Express by Marriott Aeropuerto Ciudad De México Guest Reviews
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Eileen Mon, 1 September 2025
Great location, great customer service,...
Liked: Location, transportation services to the airport, nice staff
Disliked: Booking
Ocairi Mon, 25 August 2025
Bad
Liked: I like the location very convenient for my trip only 10 minutes from the airport.
Disliked: My check-in took forever, and the front desk team definitely needs improvement in both efficiency and customer service. I was traveling with my family and a baby, plus six suitcases, and no one was available to help. When I asked, they told me they don’t offer that service.The same thing happened at check-out — I had to carry everything myself. I’ve stayed at another location of this same hotel in Mexico City Centro and absolutely loved it, but at this location I won’t be coming back. Very disappointing customer service.
Jia Mon, 25 August 2025
Exceptional
Frida Thu, 21 August 2025
Exceptional
Marin Tue, 19 August 2025
Exceptional
Liked: I booked online price was different
Marsha Tue, 12 August 2025
Poor
Luis Tue, 12 August 2025
Bad
Luis Mon, 11 August 2025
Exceptional
Muhammad Sun, 10 August 2025
Nice location
Liked: Airport pick n dropClose to metro station and Walmart
Disliked: Limited room amenities. No dental kit or washroom slippers. I asked a staff member for the slippers but she couldnt understand english.
Oscar Mon, 4 August 2025
We arrived on time for...
Liked: Location and shuttle service.
Disliked: No Marriott rewards points because I used Booking.com to pay for room