City Center Inn by OYO I-64 Newport News

Exceptional

Bad

Very poor

Disliked: The non smoking room reeked of cigarette smoke. Even found a cigarette butt under the bed. While looking for something that had fallen off the bed, it looked like they hadn’t been cleaned under in a while.

Didnt stay

Disliked: They didnt have a room available. They knew that before I paid. I went to another horel. I would like a refund

Disappointing

Liked: The price matched the value of the property
Disliked: The hotel lobby wasn't cleaned. The desk clerk wasn't friendly or offered anything to say about our stay. The room wasn't up to par. You pay for what you get.

Passable

Very good

It was awful!

Liked: Nothing to be honest.
Disliked: The smell of cannabis was very strong in the building lots of noise people fighting beating and banging doors slamming the whole stay I even complained to from desk due to I was not able to get any sleep and had to miss a day of work due to it. Nothing was done about it. No room service was offered the entire stay no one came to ask if I needed trash taken out or clean towels or linens. Over all not any place I would ever stay again. It seems to be a place a lot of drug users stay and the front desk is aware and don’t care. Very unprofessional setting. I complained two times then checked out a day early and nothing was offered to me to be moved to another room or get a discount on the rate I paid so I had to leave and go to another place to stay so I could get rest to be able to get up for work. Very disappointing and money wasted at this location never again will I stay and would not recommend anyone else to stay.

Pleasant