citizenM Tower of London Guest Reviews
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Write a review
Alan Fri, 4 July 2025
Lovely Stay will be back!
Liked: Great small cosy rooms with the most fantastic view of the tower, breakfast was plentiful and the staff were very smiley and happy to help, lovely modern reception lounge area and right next to the tube station.
Disliked: 2 lifts were not working, so the service was very slow especially when the cleaning staff are transporting their carts around.
Paul Fri, 4 July 2025
Good
Robert Thu, 3 July 2025
Very good
Anthony Thu, 3 July 2025
Very good
Lindsay Wed, 2 July 2025
Very good
Shelly Wed, 2 July 2025
I would not book this...
Liked: The proximity to the tube and the incredible staff. So friendly and helpful.
Disliked: No front desk. The bed went from wall to wall. No privacy. Poor air conditioning. No reading light at bedside. Few amenities in the room.
René Wed, 2 July 2025
Location, location, location!
Liked: Location, location, location!The underground station Tower Hill is directly underneath the hotel. Walking distance to Tower of Kondon, Tower Bridge, Tower Pier, London Bridge, St. Paul’s Cathedral, Borough Market and so much more!Staff in the hotel all were lovely!
Disliked: The room was very small, the bed was crammed into one Waal so we had to climb over each other to get in and out!
Sigurður Wed, 2 July 2025
Good place to stay, clean,...
Sarah Wed, 2 July 2025
Pleasant
Liked: Location excellent. Staff efficient and friendly. Room & linens clean. Facilities in room ok. Bed was comfortable.
Disliked: It was not clear when I booked a double bed that one person would need to climb over the bed to get to their side as no space at all around bed.The lifts were awful. One out of order, one for service use only. The two remaining took ages to arrive and then every time the doors would close and then open again because someone else had called the lift!Breakfast did not represent value for money. 50% cheaper to go to Starbucks close by to get essentially the same choice.
Suzanne Wed, 2 July 2025
Superb
Liked: Great location, great staff
Disliked: Lifts are a bit of a nightmare particularly in the morning when there is a lot of traffic