citizenM Tower of London

Very good

Liked: Comfortable bed and fantastic location right by the Tower of London.
Disliked: No tea and coffee in the room.

Bad

I would certainly return.

Liked: Location was perfect & the staff and facilities were exceptional.
Disliked: Newly updated rooms, clean, great staff and facilities

Very good

Liked: Loved the style of the room and the general functionality of all things in there. Breakfast service was fantastic
Disliked: The bed wasn't very comfortable and the iPad screen was cracked but still fully functional, there were no curtains (despite having a curtains control button) only blackout blinds which had some wholes in them.

Exceptional

Good experience overall, but the...

Liked: how modern was everything
Disliked: When we arrived around midnight, we entered the hotel and the person at the front desk didn’t even greet us. Instead, they immediately asked what we wanted. At the very least, when you arrive tired at your hotel, you expect a warm welcome.

Fabulous

Liked: Fabulous room with viewStaff so helpful

Exceptional

Very poor