citizenM New York Times Square Guest Reviews
Write a review
Write a review
Mary F, Newburyport, visiting Richard Rodgers Theatre
Had a great 2 day, 1 night stay at CitizenM in NYC with my daughter. Location was perfect. Hotel staff was excellent. Room, although small for some people, was perfect for us. My daughter loved the rain shower that changed colors. The breakfast we added for an additional charge was good. The decor was fun and funky!
Liked: Big bed; fun, youthful; perfect location!
Disliked: Small room.
Denise B, Kingston
Had a great stay; nice staff, always willing to help. They let us check in early which was a great thing because I had a broken foot and was on crutches and needed to put my luggage down. The hotel was right across the street from our show. So I went across the street with no problems. Hotel is in a perfect spot for what we needed - show, food and sleep. It was perfect and comfortable, very clean with free wifi.
Liked: Yes.
Camilo Fri, 27 June 2025
Superb
Liked: Location and modern facilities
Disliked: Nothing
Laurie Thu, 26 June 2025
Great 4 day stay within...
Liked: Design, layout
Disliked: Need plugs on both sides of the bed!!
Andrés Thu, 26 June 2025
Very good
Berezovska Wed, 25 June 2025
Very good
Liked: The hotel was generally comfortable and clean
Disliked: but unfortunately, the soundproofing was a major downside. I could clearly hear the elevator operating and noise from the neighbors, which made it difficult to fully relax. If you’re sensitive to noise, this might be something to keep in mind.
Jennifer Tue, 24 June 2025
It was recommended to me...
Liked: All of the staff were so friendly. It was really nice to feel comfortable leaving your room to go hang out in the bars or “living room.” The location was close to everything. The hotel was modern.
Disliked: The rooms were tiny but I think that’s expected everywhere in that area.
Robert Mon, 23 June 2025
Very clean modern and great...
Liked: Hotel very modernOur room was very clean with a view over the cityBreakfast varied and good value for moneyLocation 5 mins walk to Times Square was great
Disliked: NOTHING
Kandee Mon, 23 June 2025
Superb
Bart Sat, 21 June 2025
Great location and rooftop bar
Liked: Great hotel at an even more great location.Small rooms (as all rooms in Manhattan) but fully automated with a tablet for blinds, lightning etc. We really enjoyed the rooftop bar
Disliked: Checking in, it’s do it your self
George Sat, 21 June 2025
Exceptional
Bahri Fri, 20 June 2025
Poor
Liked: The location is good; it is close to the main area.Bed is comfy.
Disliked: Rooms are very small; two people can't move. I didn't even have room to put my suitcase. Some of the staff, especially the front desk guy, were rude to customers and answered aggressively.