citizenM New York Times Square Guest Reviews
Write a review
Write a review
Mary F, Newburyport, visiting Richard Rodgers Theatre
Had a great 2 day, 1 night stay at CitizenM in NYC with my daughter. Location was perfect. Hotel staff was excellent. Room, although small for some people, was perfect for us. My daughter loved the rain shower that changed colors. The breakfast we added for an additional charge was good. The decor was fun and funky!
Liked: Big bed; fun, youthful; perfect location!
Disliked: Small room.
Denise B, Kingston
Had a great stay; nice staff, always willing to help. They let us check in early which was a great thing because I had a broken foot and was on crutches and needed to put my luggage down. The hotel was right across the street from our show. So I went across the street with no problems. Hotel is in a perfect spot for what we needed - show, food and sleep. It was perfect and comfortable, very clean with free wifi.
Liked: Yes.
Anonymous Mon, 11 August 2025
Exceptional
Liked: I enjoyed every minute being at CitizenM! Will definitely stay any time I am in Manhattan! From the staff to the location to the amenities, there’s nothing that disappointed me. Instead, it exceeded all expectations!
Disliked: There’s nothing to not like about this hotel!
Rafa Sun, 10 August 2025
Very good
Liked: Decoration
Andy Sun, 10 August 2025
Exceptional
Radu Sun, 10 August 2025
Exceptional
Grover Sat, 9 August 2025
Great location.
Liked: Great location. Convent to theaters and several different subway lines for easy transport.
Disliked: Room was very small which is common in NYC. Bed was accessible from only one side which makes it very difficult for two people. One of the elevators was being serviced so wait times could be long.
Gill Sat, 9 August 2025
Superb
Elik Thu, 7 August 2025
Just left and already want...
Liked: Great hotel. great location. but the staff is what makes this hotel go from great to the best!
Lisa Thu, 7 August 2025
Great stay in NYC
Anonymous Thu, 7 August 2025
Exceptional
Polina Wed, 6 August 2025
Exceptional
Liked: The location is great, the staff is friendly The room size is ok for New York.The breakfast was amazing.You get a iPad to control the room, but there are also normal switches if you like. The bar on the roof is totally worth visiting.The hotel has it's own unique style, very instagrammable, worth paying attention. Great design
Disliked: The bathroom and shower is in a frosted glass booth, I would prefer something more private