citizenM New York Times Square Guest Reviews
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Mary F, Newburyport, visiting Richard Rodgers Theatre
Had a great 2 day, 1 night stay at CitizenM in NYC with my daughter. Location was perfect. Hotel staff was excellent. Room, although small for some people, was perfect for us. My daughter loved the rain shower that changed colors. The breakfast we added for an additional charge was good. The decor was fun and funky!
Liked: Big bed; fun, youthful; perfect location!
Disliked: Small room.
Denise B, Kingston
Had a great stay; nice staff, always willing to help. They let us check in early which was a great thing because I had a broken foot and was on crutches and needed to put my luggage down. The hotel was right across the street from our show. So I went across the street with no problems. Hotel is in a perfect spot for what we needed - show, food and sleep. It was perfect and comfortable, very clean with free wifi.
Liked: Yes.
Carmen Tue, 26 August 2025
Fun clean perfect room
Liked: The atmosphere was excellent. Very friendly staff.
Disliked: N/a
Denyse Tue, 26 August 2025
Everything was great! Would recommend...
Liked: The room was a lot bigger than expected and we loved the smart features to control the room. And the location to everything; Times Square, Central Park, Uses, Subway stations, broadway shows, everything was perfect!
Disliked: Everything was great!
David Mon, 25 August 2025
Convient location to subway and...
Liked: Good location and clean
Disliked: Loud, must bring ear plugs to sleep. Front desk staff could have been nicer and more accommodating. Stated they would bring ear plugs to our room and then called us to say we need to return to lobby to get. Small things like that.
Syed Mon, 25 August 2025
Not worth to pay that...
Liked: Location
Disliked: Room size and value for money
Elisa Sun, 24 August 2025
Passable
Liked: Great terrace and helpful staff. Only downside was being next to a very noisy lift.
Suzanne Fri, 22 August 2025
Pleasant
Liked: Location. The lobby
Disliked: Lack of things I expect in a hotel room for the price ( shower cap, coffee machine, basic stuff!) we did not like the iPad controls. Didn’t like the bar man. He ignored us, then was passive aggressive and rude.
Jo Fri, 22 August 2025
Very good
Liked: Great location, comfy bed.
Disliked: Need to be aware, rooms are small. With large luggage can be a challenge
Jane Thu, 21 August 2025
We had a very lovely,...
Liked: The location, vibrant interior, glass courtyard, breakfast buffet, the most comfortable bed, motorized shade, decor, friendly employees.
William Wed, 20 August 2025
Exceptional
Phil Wed, 20 August 2025
Exceptional