citizenM New York Times Square Guest Reviews
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Mary F, Newburyport, visiting Richard Rodgers Theatre
Had a great 2 day, 1 night stay at CitizenM in NYC with my daughter. Location was perfect. Hotel staff was excellent. Room, although small for some people, was perfect for us. My daughter loved the rain shower that changed colors. The breakfast we added for an additional charge was good. The decor was fun and funky!
Liked: Big bed; fun, youthful; perfect location!
Disliked: Small room.
Denise B, Kingston
Had a great stay; nice staff, always willing to help. They let us check in early which was a great thing because I had a broken foot and was on crutches and needed to put my luggage down. The hotel was right across the street from our show. So I went across the street with no problems. Hotel is in a perfect spot for what we needed - show, food and sleep. It was perfect and comfortable, very clean with free wifi.
Liked: Yes.
Wayne Sat, 26 July 2025
We loved the citizenM NYC...
Liked: The hotel is ideally located in NYC Theater District; perfect walking distance to Broadway shows and local restaurants. The hotel room was small but clean and efficiently configured for the space. The staff was fantastic. They would helpful, knowledgeable and willing to go extra mile whenever needed.
Disliked: N.A
Amira Sat, 26 July 2025
Wonderful stay
Liked: Everything, location ,clean and comfy room , staff adorable
Disliked: Nothing
Anonymous Sat, 26 July 2025
Very good
Disliked: A lock on the toiletdoor would be nice and comfort.
David Fri, 25 July 2025
Amazing staff make this hotel...
Liked: As always I love staying at Citizen M hotels, very comfortable
Disliked: A bit of early am construction noise but that’s New York I guess
Martín Fri, 25 July 2025
Modern, friendly, and great location
Liked: Friendliness of staff, amazing views from rooftop bar and gym, proximity to several metro lines, and great lobby.
Disliked: House keeping is loud - bangs, thuds, shouting... true, rooms and aisles are narrow but this part of the experience should improve. Also, can you please add European power outlets so that we can charge our devices in the (very likely) event we forget to carry an adapter with us? No coffee in the room, no basic amenities such as flip flops.
Sinobad Thu, 24 July 2025
Exceptional
Liked: Love all your hotels i have visited so far.Super clean rooms & comfy beds & modern design. Love colors in communal spaces and ambiance.
Disliked: Thought I was getting breakfast included , when reservation was made , but somehow it wasn't showing when I got there. Price could be lower , especially for the last minute reservation if there are rooms available. Unfortunately US hotels are in generally overpriced.
Tomasz Tue, 22 July 2025
Very good
Liked: Great localization, smart design, great lobby and the bar on top
Disliked: Small rooms
Enzo Tue, 22 July 2025
Exceptional
Michael Mon, 21 July 2025
Exceptional
Chantelle Sat, 19 July 2025
Superb