citizenM New York Times Square Guest Reviews
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Write a review
Mary F, Newburyport, visiting Richard Rodgers Theatre
Had a great 2 day, 1 night stay at CitizenM in NYC with my daughter. Location was perfect. Hotel staff was excellent. Room, although small for some people, was perfect for us. My daughter loved the rain shower that changed colors. The breakfast we added for an additional charge was good. The decor was fun and funky!
Liked: Big bed; fun, youthful; perfect location!
Disliked: Small room.
Denise B, Kingston
Had a great stay; nice staff, always willing to help. They let us check in early which was a great thing because I had a broken foot and was on crutches and needed to put my luggage down. The hotel was right across the street from our show. So I went across the street with no problems. Hotel is in a perfect spot for what we needed - show, food and sleep. It was perfect and comfortable, very clean with free wifi.
Liked: Yes.
Hayoung Tue, 19 August 2025
Exceptional
Valerie Tue, 19 August 2025
Elevators were not working. TV...
Liked: Artsy
Disliked: The TV or phone didn’t work! We left a day early. Need a refund for one day!
Emma Mon, 18 August 2025
Exceptional
Marco Sun, 17 August 2025
Passable
Disliked: Very long queues at elevatorsGym closed without any notice in advance
Marco Sun, 17 August 2025
Passable
Disliked: Elevator not working creating long queues and making me lose so much wasted time during my holidayGym closed for days without any advanced notice
Cristin Sun, 17 August 2025
Superb
Liked: the staff was so amazing and friendly. location was perfect. everything was clean
Disliked: the shower wasn't the greatest. I wish it had a stool or ledge for easier shaving/cleaning
Arnon Sat, 16 August 2025
Very good
Emir Fri, 15 August 2025
Exceptional
Terence Thu, 14 August 2025
Very good
Terence Thu, 14 August 2025
Very good