citizenM New York Times Square Guest Reviews
Write a review
|0.9 miles from New York City centre|
Write a review
Mary F, Newburyport, visiting Richard Rodgers Theatre Fri, 19 February 2016
Had a great 2 day, 1 night stay at CitizenM in NYC with my daughter. Location was perfect. Hotel staff was excellent. Room, although small for some people, was perfect for us. My daughter loved the rain shower that changed colors. The breakfast we added for an additional charge was good. The decor was fun and funky!
Liked: Big bed; fun, youthful; perfect location!
Disliked: Small room.
Denise B, Kingston Mon, 19 January 2015
Had a great stay; nice staff, always willing to help. They let us check in early which was a great thing because I had a broken foot and was on crutches and needed to put my luggage down. The hotel was right across the street from our show. So I went across the street with no problems. Hotel is in a perfect spot for what we needed - show, food and sleep. It was perfect and comfortable, very clean with free wifi.
Mehran Thu, 22 April 2021
Liked: Excellent location. Clean and tidy, nice sitting area. Very hip.
Disliked: Lack of luggage storage for early check in or late check out. For New York and for a tourist this is a must. They used the excuse of Coronavirus.. Can someone explain to me how having a space to store luggage for a couple of hours related to coronavirus...This really ruined one of my days...You can't walk around Times Sq, for 5 hours with your luggage until check in time..
John Wed, 21 April 2021
Liked: Nice clean hotel centrally located
Disliked: Check in was advertised as contactless; it was not. In fact, each guest had register with. identification. I had lost my wallet on the train and Instead of trying to solve issues, the clerk was ready to send us out onto the street without even speaking to a manager. The issue was eventually sort it out when I insisted on speaking to a manager.
Jennifer Wed, 21 April 2021
Won't stay again
Disliked: Service, things stated offered on website were not offered.
Mesquita Tue, 20 April 2021
Liked: Location , organization
Disliked: The bedroom is too small
Monique Tue, 20 April 2021
Egor Tue, 20 April 2021
Liked: Great location, very close to Times Square, Central Park, Fifth Avenue & subway station with a direct line to JFK airport.
Excellent use of space in the room ? the rooms are small (as expected) but you don't stumble into furniture.
Convenient control of blinds, curtains and lights.
Disliked: Soundproofing could be a bit better.
Chilana Sun, 18 April 2021
best stay I?ve had yet!!!!
Liked: the room is electronic, i loveddd the LED light. controlling how bright or dim i wanted my room was the best. the two different shower heads, just absolutely AMAZING!!! Hope to stay in another location!
Akhere Sun, 18 April 2021
Marlon Sat, 17 April 2021
Disliked: No sleep timer on the tv
Shabraaz Sat, 17 April 2021
Liked: Their beds are so soft and cosy, I didn?t want to leave the room. Comfort par excellence! Super clean and the staff is very nice. I had a problem with check-in and one of the staff persons JERRY helped me out and was super nice. Another was EVRIM, very nice and friendly, she took care of every single thing left my mouth. Food, gym, ironing, you name it and it was done. It really felt like home. Extremely happy I chose this hotel. Kudos to the staff for being so nice and professional. X
Disliked: The gym could have more machines but again, its a personal preference. Everything else was great!