Had a great 2 day, 1 night stay at CitizenM in NYC with my daughter. Location was perfect. Hotel staff was excellent. Room, although small for some people, was perfect for us. My daughter loved the rain shower that changed colors. The breakfast we added for an additional charge was good. The decor was fun and funky!

Liked: Big bed; fun, youthful; perfect location!
Disliked: Small room.

Had a great stay; nice staff, always willing to help. They let us check in early which was a great thing because I had a broken foot and was on crutches and needed to put my luggage down. The hotel was right across the street from our show. So I went across the street with no problems. Hotel is in a perfect spot for what we needed - show, food and sleep. It was perfect and comfortable, very clean with free wifi.

Liked: Yes.

Very good

Liked: Excellent location. Clean and tidy, nice sitting area. Very hip.
Disliked: Lack of luggage storage for early check in or late check out. For New York and for a tourist this is a must. They used the excuse of Coronavirus.. Can someone explain to me how having a space to store luggage for a couple of hours related to coronavirus...This really ruined one of my days...You can't walk around Times Sq, for 5 hours with your luggage until check in time..

Good

Liked: Nice clean hotel centrally located
Disliked: Check in was advertised as contactless; it was not. In fact, each guest had register with. identification. I had lost my wallet on the train and Instead of trying to solve issues, the clerk was ready to send us out onto the street without even speaking to a manager. The issue was eventually sort it out when I insisted on speaking to a manager.

Won't stay again

Liked: Location
Disliked: Service, things stated offered on website were not offered.

Very good

Liked: Location , organization
Disliked: The bedroom is too small

Exceptional

Exceptional

Liked: Great location, very close to Times Square, Central Park, Fifth Avenue & subway station with a direct line to JFK airport. Excellent use of space in the room ? the rooms are small (as expected) but you don't stumble into furniture. Convenient control of blinds, curtains and lights.
Disliked: Soundproofing could be a bit better.

best stay I?ve had yet!!!!

Liked: the room is electronic, i loveddd the LED light. controlling how bright or dim i wanted my room was the best. the two different shower heads, just absolutely AMAZING!!! Hope to stay in another location!

Passable

Exceptional

Liked: N/A
Disliked: No sleep timer on the tv