Had a great 2 day, 1 night stay at CitizenM in NYC with my daughter. Location was perfect. Hotel staff was excellent. Room, although small for some people, was perfect for us. My daughter loved the rain shower that changed colors. The breakfast we added for an additional charge was good. The decor was fun and funky!

Liked: Big bed; fun, youthful; perfect location!
Disliked: Small room.

Had a great stay; nice staff, always willing to help. They let us check in early which was a great thing because I had a broken foot and was on crutches and needed to put my luggage down. The hotel was right across the street from our show. So I went across the street with no problems. Hotel is in a perfect spot for what we needed - show, food and sleep. It was perfect and comfortable, very clean with free wifi.

Liked: Yes.

Exceptional

Liked: Simply Amazing! ??
Disliked: What?s there not to like

Pleasant

Exceptional

Very good

Excellent Stay

Liked: I like the fact that the entire staff was very friendly and helpful. I also loved the technology in the room.
Disliked: I loved everything about the citizenM hotel.

Fantastic hotel and brilliant staff...

Liked: This is a great hotel. Brilliant location so we could walk to loads of places without needing to take the subway. We were staying just as the coronavirus outbreak started to get quite scary and the hotel made huge efforts to make us feel safe - constant visible cleaning, only letting hotel guests into the lounge space etc. At what must be a tough and scary time for their teams, they went out of their way to make us feel welcome and looked after. We stayed during my birthday and the hotel laid out flowers and prosecco that my family sent, with balloons and a card, it was really cute and I appreciated the effort. I would definitely stay here again when we come back to NYC. Thanks to all the team.
Disliked: Unfortunately the sky bar had to close due to staffing during the coronavirus outbreak, but this was totally understandable.

Exceptional

Fabulous

Liked: Location very excellent
Disliked: The room very small

Very good

Liked: Very good cleaning Modern decorations (very cool stuffs) Very Polite staff Able to control our room with an iPad (lighting, cooling, TV, contains)
Disliked: Smallest hotel room I have ever been (trust me, they don?t show pictures of the room cause it?s really small) Same breakfast every day.