citizenM London Shoreditch

Comfortable and modern

Liked: The place is super clean, comfortable, and has a very modern layout. From check-in to the tv of the room, you can manage everything from a computer or tablet, very easy to handle and with a very helpful staff.The place is located about 15min from Liverpool Street station, which connects you to the airports and many other places around, very close to main attractions as well.It also has a huge bed with a lovely view from the city and the train tracks by side, and a fun toilet cabin with colored lights you can change with the mood.It was a wonderful place to stay after we needed to run away from another place in a awful state.
Disliked: The lift takes a little too long to reach the different levels.

Annoying

Liked: Good location
Disliked: Shower kept flooding and flowing in to the room. Staff were informed from the start and did nothing despite promising maintenance would be involved. Three lifts, only one was working. Firemen had to force one open one day. So lift waits were agonisingly long

Great London hotel, with happy...

Liked: Great location, stylish, fun vibe, large comfy beds.
Disliked: The toilet/shower cubicles don’t afford much privacy. I know it’s very trendy these days but I’m not a fan.

Exceptional

Superb

Very good

Good

Exceptional

They do the things that...

Liked: Everything that mattered was done well - huge bed, big bathroom of good quality, and a small fridge was there (lately fridges have been removed in hotel rooms at the Hilton, for example). The value for money was good, and staff were friendly and helpful.
Disliked: No kettle, coffee and milk. This is a basic in-room service at most places. A coffee in the room after a bad night’s sleep first thing in the morning is crucial. Most hotels - even low quality ones - provide this service.This is obviously NOT a major complaint. More of a comment if I was forced to suggest any area for improvement.