Really wished we could've stayed longer; excellent hotel with great staff and a really good atmosphere.

Over all this was a complete disappointment.The rooms, with mood lighting in shower were the smallest I have ever been offered in a hotel.A square bed sits at one end abutting all the walls, resembling a caravanThe noise from the room above was considerable.Why do you have to have to book yourself in and out when everyone has to be shown what to do? Never stay here again even if offered free.

Liked: lovely lounge areas
Disliked: dreadful rooms

Superb

Citizen M in the year...

Liked: Very friendly could not be more helpful staff.very clean.
Disliked: Due to current situation the hotel was very quiet. Staff were amazingly helpful but issues with tech meant we moved twice. Tech issues.

Very good

Superb

Exceptional Convenience & Customer Service

Liked: Very easy to book in emergency situation.Staff member was extremely friendly and understanding of our situation (house had been flooded).Hotel take Covid policy very seriously and checked the reason for our stay but in a very friendly manner.Funky rooms, comfy bed.
Disliked: The rooms and technology feel slightly tired now. My last visit was about 8 years ago and everything felt super slick and modern. I noticed now how the technology has aged. For example it wasn?t easy to rewind/fast forward the movie we watched. Please know I am nitpicking here only because I was so blown away during my previous visit and these are the small things that I think make a difference.Also some of the building fixtures were tired, the light switch on the wall was crooked & loose, stains on the floor next to the toilet, flusher yellow & discoloured.Room was very cold on arrival and took quite a while to heat up.

Exceptional

Liked: .
Disliked: .

Great stay

Liked: Central location, room was great value for money. Entertainment options were good with the room controls a highlight of the stay.
Disliked: Nothing.

Exceptional

Liked: Very easy and smooth check in, the whole hotel was immaculate and cleaned to a very high standard. The iPad in the room is a great feature. The room itself was a great size and the bed was very comfortable.

Excellent stay in exceptional circumstances

Liked: Stayed here for one week during covid restrictions due to a family member passing away. Cannot rate the staff in the hotel highly enough. They were very friendly and went over and above to make sure our stay was comfortable. Due to the restrictions we couldn?t eat in the restaurant and it was room service only. They delivered to the room very quickly and the standard of the food was excellent. Will definitely be booking again next time I come back to Glasgow
Disliked: Nothing