citizenM Chicago Downtown Guest Reviews
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Richard Sat, 26 July 2025
Superb
Anonymous Sat, 26 July 2025
Passable
Liked: I chose this hotel for the location.
Disliked: The WiFi was terrible. Would not stay connected the entire trip. Also, we had to call the desk since the system disconnected and when called the front desk, we were told it will have to be rebooted. The room was warm, tv didn’t work, and iPad was obsolete. There was no top sheet on the bed, so had to sleep under the duvet to stay covered (how many other people have also done this too). When we picked up our backpack from the luggage closet, the bag was totally unzipped and wide open. Obviously that was alarming since it was not dropped off in that condition.
Doreen Fri, 25 July 2025
Clean, modern and perfect for...
Liked: The room was very modern and exceptionally clean. Although the space is small, it is thoughtfully designed to make use of the space and perfect for one person.
Disliked: Comforter on the bed was too warm for Chicago summers. Would have liked a charging port or outlet next to the bed.
Yasemin Fri, 25 July 2025
Rooms are small but location...
Liked: Location is unbeatable, walking distance to everything you need to see. A great air conditioned lounge area next to check in where you can wait until your flight time. Also unique decorations if you are an instagrammer
Disliked: Not a big fan of the iPad controlled rooms, it is unnecessary and certainly not for elderly couples. The rooms are small, and the bed only has one side to get off. Cant open windows so you rely on central AC system which you can adjust with AC but it blows right on your face while sleeping. Pillows are very disappointing
Maria Fri, 25 July 2025
Exceptional
Tara Fri, 25 July 2025
Exceptional
Kalela Thu, 24 July 2025
Exceptional
Carmen Thu, 24 July 2025
Exceptional
Ketan Thu, 24 July 2025
Disappointing
Liked: Location
Disliked: Everything else. It should not be tagged as a 4 star hotel at all. There are no facilities, just a plain room with bed and no space to even roam around.
Anonymous Wed, 23 July 2025
Mediocre; will not stay here...
Liked: Location
Disliked: Musty smell in room; inadequate directions to parking garage; dripping air vent; room was small