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citizenM Chicago Downtown

eeee - (888) 420-1643
citizenM Chicago Downtown, 80 East Wacker Place, Chicago, IL -(888) 420-1643
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4.4
HOTEL RATING: 
EXCELLENT
4.4 out of 5 (2207 Ratings)
0.4 miles Jay Pritzker Pavilion
t9 mins walking
BOOK ONLINE OR CALL - (888) 420-1643
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The Spotlight on citizenM Chicago Downtown

Smart, Stylish & Central – citizenM Chicago Downtown

Modern, tech-savvy, and full of personality, citizenM Chicago Downtown is ideally located in the heart of the city, just a short walk from iconic landmarks and major music venues. This 4-star hotel blends design-forward interiors with smart-room technology, offering a cozy, connected stay for travelers who value both comfort and convenience. With Ohio Street Beach just a mile away and the buzz of Millennium Park moments from the door, it’s a top pick for those staying in town for a show.

Why Concert-goers love it

The location is a dream—close enough to stroll to popular venues, yet tucked away enough for a good night’s sleep after the encore. With a 24-hour front desk and late check-out at 1:00 PM, you don’t have to rush your post-gig wind-down. Public transport is easy to access, and the hotel’s shared lounge and bar are perfect for a pre-show meet-up or a late-night recap.

Who this Hotel is great for

- Groups of friends looking for a fun, central base
- Solo travelers catching a once-in-a-lifetime show
- Couples turning a concert into a weekend escape
- Fans wanting peace after a loud night out
- Budget-conscious music lovers who want style without the splurge

Food and Drink Options

- The on-site restaurant serves crowd-pleasing fare and is great for a quick bite before heading out
- A stylish hotel bar offers drinks into the evening
- Buffet breakfast is available, ideal for slow mornings after late nights
- Walkable options nearby mean you’re never far from late-night snacks

Nightlife Options

- Within walking distance of some of Chicago’s best bars, lounges, and clubs
- The hotel bar is a relaxed spot for a nightcap and conversation
- Easy access to the city's live music scene via transit or on foot

What People Say

Guests rave about the modern design and tech-friendly rooms—each equipped with an iPad to control lighting, temperature, and entertainment. Reviews also highlight the friendly staff, spotless cleanliness, and central location that makes exploring (or concert-hopping) a breeze.

Areas for Improvement

Rooms are compact, so if you’re traveling with lots of gear or a big group, pack light or prepare to get cozy. There’s no on-site parking, but plenty of garages are nearby.

The Bottom Line

For music fans who want a smart, stylish stay in the middle of it all, citizenM Chicago Downtown hits the right note.
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4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Meeting/Banquet Facilities
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Heating
` Shared lounge/TV area
` Wheelchair accessible
` 24-hour security
` Free Wi-Fi
` Restaurant(s)
` Non-Smoking Rooms Available
` Wine/champagne
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Invoices
` Contactless check-in/out
` Electronic room key
` Audible alarm
` CCTV security in common areas
` Facilities for disabled guests available
` Fitness center
` Luggage storage & lockers
` Non-smoking property
` Allergy-free rooms available
` Takeout dining services available

citizenM Chicago Downtown Guest Reviews

Overall Average Score: 
Excellent (4.4 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

Asyia Fri, 4 July 2025

BEAUTIFUL

Liked: Excellent Treatment from the staff over all BEAUTIFUL PLACE AND EXPERIENCE.., TOP TIER
Disliked: That we had to leave

3

Pleasant - 3.0 out of 5

Harlan Thu, 3 July 2025

Only recommend for solo

Liked: Clean, location, relatively good price
Disliked: I would only recommend this for solo use as the bed has only one side for access and the room is smallI don't like having to use a tablet to turn on lights. You end up either super bright or off. Also the blinds close when you leave, so always enter a dark room, and you can't look out without raising the blinds You have to use the tablet for changing temp. If they want to save on energy, they should not set the default to 69. Even at 74 it was cold. Just have light switches so you can turn on the ones you wantThe lighting was terrible for shavingThe attempt to be hip and clever mostly came off as bad dadjokesTwo types of videos in the elevators, dance ones, which were great and frenetic colors that could induce seizures.

4

Very Good - 4.0 out of 5

Anonymous Thu, 3 July 2025

Very good

4

Very Good - 4.0 out of 5

John Thu, 3 July 2025

Very good

4.5

Wonderful - 4.5 out of 5

Robert Thu, 3 July 2025

Great vibe, perfect use of...

Liked: One of the most unique hotels I’ve stayed in. Smaller room, but great layout and excellent use of space.
Disliked: My fridge didn’t work, but to be fair I didn’t mention it to the staff. Also because the room is smaller, there isn’t much of a buffer between the bathroom and the rest of the room lol. All that said, this hotel is awesome.

1

Poor - 1.0 out of 5

Hooi Thu, 3 July 2025

Very poor

Disliked: My daughter and I woke up with bug bites!!!

2.5

Fair - 2.5 out of 5

Anonymous Wed, 2 July 2025

Passable

4

Very Good - 4.0 out of 5

Brown Tue, 1 July 2025

Very good

Liked: The hotel was really pretty and check in was a breeze. Not only was i able to check in on my own but i also got to pick my room and view.
Disliked: My air conditioner didn't work to well and it kept leaking.

4.5

Wonderful - 4.5 out of 5

Katheidt Mon, 30 June 2025

Neat place!

Liked: We loved our stay! Really cool hotel, great views, cool bar and lounge (indoor and outdoor). The gym was amazing for a hotel! Very modernly designed and operated rooms with an ipad for lighting, windows etc.
Disliked: The rooms are pretty tight and there's little to no storage for any sizeable luggage. There is only a ~2x3' open closet outcropping behind the door. The bed was comfortable but the comforter only fit just past end to end so once we were in the bed, it was a constant struggle of who's getting the blanket pulled off.

4

Very Good - 4.0 out of 5

H Mon, 30 June 2025

Nice

Disliked: The bed against the walls. You will have to cross over your partner. Needs a pool

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citizenM Chicago Downtown 80 East Wacker Place, Chicago, IL