Cicero Grand

It could be better if...

Liked: The location is good.
Disliked: I requested a change of the initial room due to the presence of ants on the floor. The cleanliness of the sheets and the room was inadequate, with remnants of coffee on the sofa. Although she offered me a 20% discount after the room change, I have yet to receive it.

Terrible Customer Service

Disliked: Everything went wrong with this hotel, and the staff made no attempts to make things better. The breakfast was disappointing. No tables for people to sit and eat, limited food options. Check in was horrible. I arrived early but they wouldn't even look to see if my room was ready l. When I returned at 3pm they told me I had already checked in, then argued with me that my husband and children were already upstairs in the room, even though they were standing in the lobby with me. It was VERY clear they gave our room to someone else. When they finally figured out what room to give us, we had to wait for housekeeping to finish cleaning it. They clearly did not finish because there were no towels, linens for the pullout, or soap/shampoo in the room. We were able to get some linens at the desk, but there were no pillows or comforter for the pullout bed available. The staff said this was due to the fact that they were sold out for the night. The next day at checkout I mentioned that we had no soap/shampoo or towels and was told by staff again that it was because they were sold out. Not sure why they made that the guest's problem. I paid A LOT of money for the room and staff seemed to think that I should accept the fact that there was nothing provided including basics like towels. I will never stay here again and would not recommend it to anyone. Don't waste your money, book at the Holiday Inn next door.

Was very disappointing

Liked: Not much
Disliked: Breakfast was being served by the hotel front desk lady that was there and too inquisitive in everyone’s business and handling things that she should’ve! Pool was closed and was getting run around about the inspector being there!

Disappointing

Liked: I liked how close it was to where I needed to be, it’s also close to a lot of stores and restaurants
Disliked: I had no hot water , I had no heat

Good

Liked: We stayed here several times before on the way home to Canada. The location is convenient.
Disliked: 1 A few Plugs for the cell phone wouldn't work(The place needs update these small things)2 The bathroom was old. There were no towels in the room. We had to go downstairs to the reception desk to get towels.

Exceptional

Pleasant

Exceptional

Exceptional