Name: Christchurch Harbour Hotel & Spa
Address: 95 Mudeford, Christchurch
Telephone: 0800 031 8416
Rating: 4.25

Fantastic. Thank you.

Liked: Position and layout
Disliked: Nothing

It was ok

Liked: Location! The foodat the jetty was wonderful - though expensiveThe staff were all very good
Disliked: Having booked a room that said ‘breakfast included’ to be told upon arrival that a cooked breakfast is an extra £10 each - it seemed deceitful - and petty, given the cost of the room! Why does it not explain that when bookkng? We know why - because they don't want you to know. Had I known I may/probably would have chosen to stay elsewhere - when i pay for a room including breakfast - I expect that to be the price I'm paying. It's bad marketing and looks terrible upon arrival!! The first impression at the hotel is ‘goodness…, I've been deceived’We didn't enjoy the food in the Upper Deck restaurant - and it has the atmosphere and decoration of a premier inn (well… worse)ALL the bedroom doors slam VERY LOUDLY when shut unless carefully closed. Of course people don't do that! Especially after a drink - so, on the Saturday night especially, we were woken constantly throughout the night! It was awful. One morning we went to breakfast (we were not leaving that day) and, as you do when you know you're returning after breakfast, you get up and leave the room as it is. Whilst at breakfast the cleaner decided to clean our room! There must have been other rooms where guests were checking out that were more a priority? To return from breakfast to wait for the cleaner - and, worse, we had left lots of personal belongings out - that felt a tad ameteurish. Overall we felt the hotel is billing itself as ‘up there’ and luxury. But we didn't feel that was the case. having said of all of that we had a lovely break. The litmus test is - would we return? And the answer, sadly, is no.

Gorgeous hotel in a stunning...

Liked: Lovely hotel, kind staff, good breakfast and gorgeous location.
Disliked: Only one little comment - I would have liked the hot breakfast to be included in the price, as we paid £215 for one night but had to pay extra for hot.

Exceptional

A wonderful 2 night stay...

Liked: The hotel is perfectly located to enable the guests to walk to Hengistbury Head and Mudeford Spit - taking the ferry There are beautiful views from both restaurants The menu options and food served are excellent and delicious All staff were helpful, polite, professional. First class service in every way
Disliked: Nothing

Exceptional

Liked: We have stayed here before so knew what to expect.
Disliked: Too many steps to get down to the bottom garden . I am unable to cope with steps and don’t walk very well due to balance problems.