Chicago South Loop Hotel

You get what you pay for and this hotel was much less expensive than many others in downtown Chicago and had a parking lot with parking included. But the room had old nasty carpet and the walls were dinged up and peeling in places. The hairdryer nor exhaust fan nor vending machine worked. The room had a weird stale odor. Customer service was really good though. It wasn't terribly inconvenient to downtown and bed and pillows were comfortable!

Liked: Customer Service. Comfortable beds.
Disliked: Outdated. Room had an odor.

I really enjoyed my stay at the Chicago South Loop. This was my 3rd time staying there and I will stay there again. I even passed up staying at our host hotel.

Liked: Free parking; location; clean and friendly staff.
Disliked: Not enough parking - if you come back late you have to park on the street.

Great place to stay; very convenient location. If you're not interested in staying in the heart of the city, but want to be in a convenient location, this is a great option at a great price.

Liked: Convenient to highway; great parking; large, clean room; beds were comfortable.
Disliked: TV was satellite and since it stormed our entire stay, interrupted TV service.

Very good

Liked: Comfortable and convenient.
Disliked: Our room could have been painted in the bathroom area.

No help from staff or...

Disliked: Elevators didn’t work( all 4 of them) breakfast was juice and pastries no breakfast like said on my booking, tv with no cable or local channels or news

Poor

Liked: The staff was amazing,they helped as best as possible,the breakfast was great and the hotel was beautiful the location was great.
Disliked: My room was not clean.I was on the 5th floor and both elevators were broken.i ask for my room to be cleaned the next day and no one never came.

Affordable but none of the...

Liked: The location was great and they had free parking.
Disliked: The elevators, TV, and ice machines did not work. We also got locked out of our room at midnight because our door was broken which is a major safety concern. There was also a moldy, mildew smell. People were also smoking weed and the hallways smelled of marijuana.

Pleasant

We did not stay at...

Liked: I did not like anything about this property when we checked in we were in firm. The elevator wasn’t working. We had to carry luggage up five flights of stairs with minimal lighting very little air conditioning and we had a baby with us in a car seat that we had to look up fire flights and stairs we ended up at our event and we came back and checked out and stayed with another family member in Chicago. We decided this was not a safe place for us to stay the night. I am asking for the return of my money because we did not stay the night in the facility was awful.
Disliked: The property had no elevator service. We had to walk up five flights of stairs with a baby with minimal air conditioner. Minimal lading would I suggest his property again no, I would not. I am requesting for my money to be returned to me.

Wouldn't stay again, the place...

Liked: AC worked and the beds were comfortable. Access to downtown Chicago was good, and check-in was easy. Staff were friendly and helpful.
Disliked: The one working elevator was not functioning properly and broke several times during my stay, including trapping another person inside it. This was not ideal as myself and colleagues had to cart a lot of bags and equipment cases up to the high floors. None of the vending machines stocked water or appeared to even work. Several floors smelled bad. Lack of luggage trolleys. Breakfast was not appealing so we didn't eat there.

Bad

Exceptional