Chestnut Inn

Superb

A safe, quaint, homey inn...

Liked: The staff - Robin & Susan - were AMAZING. They make up for any & all shortcomings of the property. Don't get me wrong, the property is beautiful, but there are some cosmetic repairs needed and upkeep by the owner. The location is excellent with a bus stop literally in front of the house. I also loved that I could have a room that was very large and comfortably accommodated my spouse and one child, who had her own twin bed at the other side of the room.
Disliked: There are a lot of cosmetic repairs that need to be made to the home -such as new blinds, fresh paint on windows, new air window units, etc. The bathroom window was in need of repair - I wouldn't even dare try to open it because it was in such bad shape. These cosmetic repairs wouldn't cost a lot to make, but should be done, right. The mattresses and pillows could be newer and comfier, too. Last, while the towels were nice and plentiful, there is only hand soap in the bathroom. There are no lotions, shampoo, or anything "extra." I haven't stayed in a hotel or inn ever where there was nothing but hand soap.

Welcoming & helpful staff !!

Liked: Robin, Susan, & Nicki, the women managing the property, were EXCELLENT - welcoming & friendly and very quick to respond to my texts prior to arrival and also at the property. My room was comfortable and quiet with three large windows overlooking the lovely front lawn & the Niagara Gorge. The bed & pillows were especially comfortable. Flower baskets decorated the property; three tables with comfortable chairs were available to enjoy the spectacular verandah.
Disliked: The Chinese owner does not seem interested in repairing and/or maintaining the property. The blinds in my room were old, broken, and ripped. Only one window had a curtain. The door to the balcony off my room was sealed shut because the wood on the balcony was rotting. The beautiful gazebo on the front lawn is taped off because it too is rotting. DECAY is not a good look.

We enjoyed our stay, breakfast...

Liked: Very convenient the wego bus stopped right in front of property. Parking on site.Robin is amazing host.
Disliked: The bathtub very uncomfortable curtain much too close for washing your body. Can be dangerous if not good balance getting in n out of tub nothing to hold onto.Bathroom also needs a table or counter to keep your toiletries.

We've stayed here before and...

Liked: Excellent breakfast and accommodating staff

Very good

Great stay with attentive staff

Liked: The location is quiet and nice
Disliked: Relatively off the central part but we knew it and didn't mind because we had car. Spacious attic with comfy beds and fireplace made our stay very nice although climbing the stairs with luggage wasn't easy

Very good

Liked: The balconies were lovely. View of the river was pretty. Breakfast was amazing .
Disliked: We didn’t get the room that I had booked. The blinds in the bathroom had some slats missing. Had to throw a blanket over it. In the morning, we could smell cigarette smoke from downstairs.

Exceptional

Liked: Beautiful property and excellent location. Hostess Robin was great.