Chester hotel and Conference Center

Exceptional

Very good

Liked: Comfortable, reasonably priced, good location.
Disliked: Breakfast not included.

I expected better for the...

Liked: The Hotel did not look like it was maintained well just from the outside appearance. When we walk into the lobby it seemed better. Girl who greeted me at the front desk was pleasant.
Disliked: The Hotel did not look like it was maintained well just from the outside appearance. When we walk into our first room, immediately struck with odd smells, the AC didn't work and the room was very warm, the shower wouldn't turn on. We expressed our concern to the front desk and they moved us to another room down the hallway. This room had better AC, but the pull out sofa my children were going to sleep on had food and crumbs and trash as well as the mattress being stained. So they moved us a 3rd time to a room that still was not all that good, but after spending hours switching rooms instead of being able to relax I got irritated because there was not even an apology for the lack of proper house cleaning or maintenance. Surely will not be returning to this place. It had a 3 star rating and cost 170+ a night... the pool water was clear, but you had one ghetto couple fighting and a whole group of people blocking the gate entrance. Tiles inside the pool were damaged, cracked, and some just missing. This place has good potential with the right management. But it's obviously family owned just for the money, not customer satisfaction or safety.

Exceptional

Liked: Rooms were clean and comfortable

looking for comfort after a...

Liked: check in staff was welcoming, warm and helpfulpleasant lobby
Disliked: -took 3 min for shower to get hot-stains on bathroom walls-hair dryer was sticky and not clean-main towels were small-tv's channel guide did not match up with channels-bar/restaurant was not open on a Saturday at 6pm-hallway walls, carpet are dark and musty

It wa ok for my...

Liked: Very convenient location.
Disliked: Lights not working properly. Bed but so comfy. Front desk staff not friendly at all. No explanations on anything. Not welcoming

Exceptional

Liked: The room was clean, staff was friendly, location is close to alot of activities.

Dirty, Dated and misleading

Liked: The location and that is about all.
Disliked: I wish there was an option of giving this hotel a zero star. The first room we were placed in had a toilet seat hanging off and were moved to a second room. The room was dated and completely misrepresented in the booking pictures. There are stains in the walls, holes in the carpets and minimal towels for your room. I got up to go the the bathroom in the middle of the night and the sewer pipe above busted and gushed all over the bathroom. At that point, my family packed up and left the hotel. We were promised a reimbursement however we never received it. Every time we call, we are told the general manager needs to issue this. Please don’t trust the pictures and avoid this hotel at all costs .

Overall, we had a good...

Disliked: How about some information in the room on TV channels. Also, coffee maker didn’t work because it is missing a part.Hotel is old but they do ok