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AustraliaChessington Hotel Guest Reviews
Overall Average Score:
Very Good (4.1 out of 5)
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Bin Thu, 3 July 2025
Very good
Stuart Thu, 3 July 2025
Exceptional
Laura Thu, 3 July 2025
On the whole the hotel...
Liked: The hotel felt spacious. The main public areas had lots of room and the bedrooms were a fair size. The theme of the hotel made it feel family friendly.
Disliked: The rooms felt tired. The carpets were well worn and dirty. The bathroom was basic and ours in particular smelt of drains/sewage. The drink facilities in the rooms are basic and don’t expect to be able to buy a bottle of water from the one drinks vending machine - water was sold out. There are only two lifts in the entire property which are slow and not very responsive. Expect to wait up to 10 mins to change floors at peak times. The breakfast buffet was highly average and the dinners over priced.
Maureen Thu, 3 July 2025
Superb
Ana Thu, 3 July 2025
Exceptional
Necdet Thu, 3 July 2025
Very good
Gertrude Thu, 3 July 2025
Exceptional
Liked: The hotel is simply incredible. The kids loved it and so did we. The view with the animals was amazing. Breakfast ans dinner were very good as well.
Disliked: Maybe a little more light in the room.
Anne Wed, 2 July 2025
Exceptional
Liked: Superb service from late night staff looking after my wife after a difficult day on the roads. They were more than helpful and understood exactly what was needed. Very impressive.
Janina Wed, 2 July 2025
Amazing experience
Liked: Amazing room and location. The hotel was very child friendly and so much to explore for kids. We loved it.
Disliked: The restaurant felt very overpriced.
Michelle Wed, 2 July 2025
it could of been better,...
Liked: how close you were to chessington zoo. the facilities weren’t too bad and being able to go into the zoo an hour earlier was a nice touch.
Disliked: the staff really ruined our experience,they weren’t friendly or helpful at all and the lady at the pool was very rude. the food was very over priced and not good value for money. there was also ants all in the restaurant crawling round are table which the staff didn’t seem to care about it and then gave me funny looks when i mentioned it. the whole stay we only encountered 3 members of staff who were friendly or helpful.
