Exceptional

Liked: The breakfast was delicious. Our daughter loved the bunk bed!

A lovely, refreshing change from...

Liked: Lovely choice of fresh fruit at the breakfast bar. Fantastic view out the window at breakfast - beats the view of the car park that I see at most hotels I stay at. Lady at breakfast (Julie) and people on reception very friendly. Bed was very comfortable.
Disliked: It's a themed hotel aimed at kids so obviously there was a fair bit of entertainment noise / music in the foyer. Had window open in my room and had to listen to the welcome music from the car park over and over. Fortunately I found it amusing rather than annoying.

Disappointing

Liked: The main buffet restaurant was closed leaving us to 8 in the LA car restaurant with menu very limited choice. My children are autistic struggle with food that was nothing to choose for them. Only one choice of vegetarian and the prices were extremely expensive. £27 for a steak £18 for a burger and chips.
Disliked: The staff was extremely rude to me when bringing me some extra pillows to my bedroom. They also have changed so many rules and made it up themselves. They said swimming was fully booked in the evening but when we went down there there was only three people in the pool so we were allowed to go in but we had changed our plans. My daughters are also 12 and 15 and they was told they needed an adult to stay with them. Really disappointing stay

Exceptional

Superb

Superb

Would stay again - would...

Liked: The room is large and comes with a fridge and tea and coffee making facilities. The bed was good and large. the shower was great.
Disliked: Only the free Wi-Fi which was so rubbish, it didn't actually work. It kept saying it would send an email to confirm the set-up. No email ever arrived and I could not get a decent phone signal in the room for calls and had to go outside and couldn't get tethering to work.

Bus 71 goes direct to...

Liked: This is an excellent hotel on the outskirts of London. Popular with "white van men", contractors doing decorating / electricians / plumbers etc during school term when children are in school, theme park is closed and families are not staying. Great rates and walkable or frequent bus 71 (terminus is outside the car park) to Chessington South station. Breakfast is good. I have stayed on three occasions.
Disliked: It's quite possible to stay here and commute into London, but its is a long way. But the journey is fun on the 1930s Chessington South branch. The rates go up hugely when families come to stay and the white van men find somewhere cheaper.

As always another fab stay,...

Liked: Booked for my workers, they have all decided which rooms are their favourites and are always given the ones they want! Always clean and well stocked up for the week.
Disliked: nothing