Had we known, that since our trip to Toronto was to keep an early appointment at the hospital we could have had a reduced rate. We were disappointed that we were not informed. I also feel it should not have been neccessary to pay for our stay when we booked the room nearly two months ahead of time. What would we have done if we had had to cancel. No refund probably!

Perfect location; everything was accessible and in walking distance.

Liked: The room was fairly big, clean and updated.
Disliked: The room was too warm and we could not control the thermostat at all.

AMAZING! We even got an upgrade when we got there to a newer room, just because of a birthday. Also free parking! Very nice and clean.

Pleasant

Liked: Bed was very comfortable. Room was fine but very expensive. But so is any good hotel in Toronto.

Okay

Liked: This hotel changed hands a few years ago and they are modernising, its a great location near subway and restaurants right in the downtown area, also has an ok restaurant and great fresh made pizzas
Disliked: The lifts are just ancient and the hotel did kindly respond to a review I posted saying they are upgrading but ive heard that for 2 years

Fabulous

Liked: Great location for all sights. Ideal for a short stay. Rooms small but comfortable.

Clean, good value, with the...

Liked: The location wasn't bad, with good restaurants in the surrounding area and enjoyed the indoor pool and gym on the 24th floor. Also felt safe as a few proven fire protection products I designed in the 1980's were utilized throughout the hotel.
Disliked: The hotel overall was acceptable but there were a few areas I was disappointed. First, check-in was a horror. Understaffed to handle the lines and the process to check-in was much too long. People with credit card problems etc. Second, we thought we would be getting a room with two queen size beds, in fact, they were full beds with one pillow each. so sleeping was not as comfortable as hope.

Value for money

Liked: The bed was very comfortable. I enjoyed my stay at the hotel.
Disliked: The carpets are musty

We had a great time,...

Liked: The bedding was comfortable, the bed as well except it seemed that I kept rolling to the middle. We had a corner room so was spacious, with a couch and chair. Bathroom is a little tight but okay for one person getting ready. We did not eat at the hotel as there are so many restaurants to try, however we did sit in the courtyard area one evening to enjoy a cup of coffee.
Disliked: There was nothing I really didn't like. It is a huge hotel so the lobby was always busy. However, we hardly had to wait for our elevator...that was nice. The view was only of other buildings but we were not in the room much anyway.

Pleasant

Liked: Location Kids room and poolStaff are welcoming, friendly, and very helpful
Disliked: Room cleanliness Room does not represent what shown at the ad Room size

It was interesting.

Liked: Hotel was nice overall. Location was good. Management did adjust our bill after I complained at checkout. I thought the manager handled it well.
Disliked: There was an extremely loud party across the hall which spilled out into the hall. Constant cursing, door slamming and literal screaming at the top of their lungs. Security came multiple times, telling them to quiet down, which did nothing. Management did not charge us for that night, which was good, however the entire thing was ridiculous. IMO they should have been evicted the second time security had to deal with them instead of letting it go on and on. It literally affected our entire hallway. They were last heard from around 3;30 AM, which gave me about 3 hours of sleep before having the drive home the next day

If your going to book...

Liked: clean ,bed was a queen
Disliked: Room had no balconey