Chelsea Hotel Toronto, Toronto

Had we known, that since our trip to Toronto was to keep an early appointment at the hospital we could have had a reduced rate. We were disappointed that we were not informed. I also feel it should not have been neccessary to pay for our stay when we booked the room nearly two months ahead of time. What would we have done if we had had to cancel. No refund probably!

Perfect location; everything was accessible and in walking distance.

Liked: The room was fairly big, clean and updated.
Disliked: The room was too warm and we could not control the thermostat at all.

AMAZING! We even got an upgrade when we got there to a newer room, just because of a birthday. Also free parking! Very nice and clean.

Thank havens the location was...

Liked: Location
Disliked: The room was a far cry from being clean, the bathroom was gross, tv didn?t work, lamp had a short In it, no fridge in the room for the $$$ it was very disappointing and to charge an upgrade fee to go from one bed to two was so sad.

Pleasant

Disliked: Cleanliness of the bed sheets. They were not clean and some torn sheets on the bed.

Good

Liked: Really good location
Disliked: Don't be persuaded to upgrade

Pleasant

Liked: Convenient location for the Elgin Theatre and Eaton Centre.
Disliked: No fridge in the room and the room seemed quite small.

Less than acceptable for a...

Disliked: Room was rundown and smelt musty had to keep balcony door cracked for fresh air Not convenient as it was-2 degrees out. View from so called balcony was roof top covered with disguard garbage. Bathroom was dirty around edges and mirror the shower head was hanging from a hole in the wall. We had to request a mini fridge for refreshments as we were there for 2 plus days. A kettle with instant coffee on table not even bottled water to use is less than adequate.

Pleasant

Liked: Room was clean.
Disliked: So many people were at the lobby all the time. Big groups were checking in all day and night long. It seemed overwhelming to find the right elevator towers to go to our floor.

Stay quite often. No surprises....

Liked: Friendly, courteous staff
Disliked: Comforter on bed too heavy, but sheet alone not warm enough

Great!

Liked: I liked the pool.
Disliked: There were no slippers in the room or housecoat.

Exceptional

Liked: Location
Disliked: Tomo heater Is noisy

Not bad

Liked: I liked the rooftop hot tube it was nice and relaxing. The location was pretty close to down town, about a 20 minute walk to the GO which was good for us because that's what we mostly used to get around the city. I liked that the walls were pretty sound proof since we had a bunch of parties happening on our floor and when we went to go to bed couldn't hear them.
Disliked: I didn't like that my boyfriend and I got ID'd (ages 22 & 27) to go into the rooftop pool they made my boyfriend go all the way back to our hotel room to get into a pool that you weren't even allowed to bring your alcohol into which is ridiculous. I was also slightly upset that when we got to the hotel we were not in the system as having a room and had to prove that we purchased it which has never happened to me before.