Had we known, that since our trip to Toronto was to keep an early appointment at the hospital we could have had a reduced rate. We were disappointed that we were not informed. I also feel it should not have been neccessary to pay for our stay when we booked the room nearly two months ahead of time. What would we have done if we had had to cancel. No refund probably!

Perfect location; everything was accessible and in walking distance.

Liked: The room was fairly big, clean and updated.
Disliked: The room was too warm and we could not control the thermostat at all.

AMAZING! We even got an upgrade when we got there to a newer room, just because of a birthday. Also free parking! Very nice and clean.

Very good

Disliked: Service at front reception, major lack of organization due to Visa payment

Good

Exceptional

Liked: I love the hotel
Disliked: The cleanlness the staff I stay there only when I am in Toronto...

Good

As usual, everything from check-in...

Liked: Always a favourite property, the Chelsea offers great value for money and excellent, clean guest rooms.
Disliked: Nothing - the Chelsea is an excellent hotel!

Exceptional

Good

Superb

Liked: Location
Disliked: The pillows were too puffy

Good stay and convenient for...