Name: Chateau Royale Inn
Address: 135 Main Street, Lake Geneva, WI
Telephone: (888) 420-1657

Superb

Exceptional

Liked: The staff was EXCELLENT & the property was very clean. I highly recommend staying at this location.

Very good

Exceptional

Liked: The staff was so friendly and helpful and kind! The room we stayed in was column themed amd was so big and roomy. The location is right near the downtown area and really cool park settings. The view from our balcony was nature settled amd just beautiful. The price of the room was very fair and we are looking very much forward to coming back again! Thank you Nikki and staff! We had a blast!

Good

Liked: The price was perfect and the location was just what I needed.
Disliked: Wish the pool was opened but I understand they're waiting to get it fixed

Disappointing

Liked: Friendly staff
Disliked: Very old building. Hard mattresses and pillows.

The accommodations were adequate. We...

Liked: The desk clerk was very accommodating. He was even willing to upgrade our room. We had to wait a little while for another couple to get checked in.
Disliked: I noticed there was a lot of dust behind the bed's headboard. The room was dusty throughout.

Passable

Disliked: We had 2 beds but there was only one towel and one rag. I know I could have asked for more but I had brought my own towels and rags so we didn’t use the one that was there. I was charged for stolen towels and when I called to explain all the owner said was I will double check with housekeeping and if that’s true I will take the charge off and hung up on me. If housekeeping is going to count towels and accuse someone of stealing then they need to put the correct amount of towels in the room to begin with.