Name: Chateau on the Lake Resort Spa
Address: 415 North State Highway 265, Branson, MO
Telephone: (888) 420-1644
Rating: 4.25

Chateau on the Lake Resort Spa Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

Write a review

We would definately come back....

Liked: Beautiful location! Gorgeous sunset! We had a delicious breakfast and dinner at Chateau on the Lake! Really enjoyed the ice cream and dessert shop! Loved sitting in the rocking chairs looking out at the lake..the outdoor pool wasn’t open yet. The indoor waterfall and koi fish are beautiful and fun to look at..Would love to come back in the summer to enjoy more amenities.
Disliked: We liked everything no complaints at all!

Exceptional

Very good

Great experience

Liked: Beautiful
Disliked: Everything perfect

Good

Liked: Front desk staff was excellent! Took care of the problems that they could. Even sent a bottle of wine and sweet to the room. Front door staff welcome you back every time.
Disliked: No water during the day on Monday and Tuesday for maintenance. Housekeeping was under staff had to ask for the room to be cleaned (3) days at approximately 5pm. Sweet shop had stale rolls.

Pleasant

Liked: Beautiful views, spa amenities, 24 hour indoor pool (no children after 10pm), fire pit on the patio until 11pm, easy room upgrade, paid covered parking options for inclement weather, Chase at the front desk is a true treasure!!!
Disliked: Dirty dishes and pool towels left around common areas outside on furniture and on the ground, children in pool area after hours, parents allowed their children to literally do whatever they pleased while they looked on (we were both climbed on in the hot tub and while we were trying to enjoy our evening on the patio by the fire and the parents did nothing to redirect their children), our room should have had more attention to detail regarding cleaning as we found items left in fridge and under bed by previous guests, toilet broke the morning of departure which was an inconvenience but outside of their control

Good

Liked: The view from the location
Disliked: Room was not clean daily, water was cut off for 2 days, and coffee supplies were not replenished daily.

Pleasant

Not the hotel it once...

Liked: The staff were very pleasant and courteous. We were given a complimentary room upgrade in celebration of our 25th wedding anniversary. The spa staff were very accommodating.
Disliked: The hotel was showing a lot of wear xompared to when we stayed there 20 years ago. It's not being kept up. The floor of our tub was stained, the ice machine on our floor was not working, wallpaper throughout the building was peeling, etc. Our refrigerator temperature knob was broken. Fortunately, we had pliers and was able to turn it on. We had to contact the front desk daily to get basic items that weren't being refreshed in the room like water cups, coffee cups, coffee and toilet paper. The trash was not removed from the room and began to stink on day 2.