Chateau Lacombe Hotel

Liked: Was right by the Starlite Room - very awesome not having a long walk.
Disliked: A microwave would have been nice.

This is the first time we have stayed in downtown Edmonton. We chose this hotel because it was close to the Starlite. The hotel was clean. The staff were friendly. The only complaint we had was the parking. Would stay there again if we were going to another show at the Starlite.

Liked: Location; clean; friendly staff.
Disliked: Pay for parking; no continental breakfast.

I would stay again.

Liked: Staff very nice and helpful.
Disliked: Tap in shower was stuck open and had to call for maintence. It stuck in the morning as well but managed to get it shut off.

Nice good value

Liked: location
Disliked: TV reseption

Terrible customer service on my...

Liked: The room was clean and got a bit extra for my wedding night. Flowers were nice
Disliked: Customer service at front desk was awful. The guy there had no clue about anything. Gave me wrong pricing and had no idea about parking. Gave us wrong information and we were very confused. He was not helpful or friendly at all. Nobody here has a clue what is going on. Bad experience overall on our wedding night. Terrible location and no parking. Will never stay here again. Very stressful. Zero customer service.

Very good

Exceptional

Superb

Very good

Exceptional

Would not stay there again

Liked: The location was the only decent thing about this property.
Disliked: First all we had a late check in which they were aware of and we pulled up to the front of the building. Security told us we were not allowed to park to unload or check in even though it was 3 AM..Then the elevator would not go up I finally figured out I needed to swipe my card to get to the 20th floor, which was fine . But then the middle elevator swipe doesn’t work and is taped up… we get into the room and the wall has damage all over it. The beds are not comfortable. They’re extremely hard.. probably the top three worst stays in a hotel I’ve ever had. Also, the ice machine on our floor was broken when we brought it to the attention of stuff they said.” it’s broken again.?” concierge gave us some ice and in the ice bricks was black gunk.. so obviously they’re not cleaning their ice machines.

Passable

Liked: Location / view from the room
Disliked: Took super long time to check in. Guest room Is very dated. Reservation booked for 3 adults and yet bath towels and pillows were prepared fortwo guests only. Bathroom amenities are not very good.