Name: Charter House
Address: 321 Minnesota Street, Hollywood, FL
Telephone: (888) 420-1657

The worst

Liked: These people need to be ashamed of there selves i rented a room with 2 queen beds and there was 1 full the place was filthy and in need of repairs management was unresponsive to problems
Disliked: See photos I can't make this stuff up

The most worst experience I’ve...

Liked: I did not like anything about my stay. First I did not get the room I choose online second I had no towels not one and I asked to have towels sent up my room when o checked in. I even asked a cleaning lady I saw pushing a cleaning cart. I stayed in room 12 the ac did not cool well as well. There was no towels in the to at all no extra blankets for my kids. Thee was a toilet paper roll used only that had very little bit of toilet paper. I spent the day on the beach with my family for a birthday party we were having so I didn’t get to the room until about 7:38 PM towels never arrived no toilet paper. I had to somehow find another room for my kids to sleep because they had no blankets no pillows. I had no towels to shower so I had to shower at the hotel. I had to rent for them, I will never recommend this place to anyone or ever will. I rent here again this was my first and last time ever staying here.

Bad

Liked: Full of roaches. Dirty. Horrible

Poor

Liked: location yall need to remodel the place.

Exceptional

Decent

Liked: Location
Disliked: Smelled like smokers, needed more pillow

Horrible

Disliked: Dirty nasty beer was spilled all over the floor Everything smelt like beer when you walked on the floor it was sticky and gross

Exceptional

What a mess

Liked: Yordi is very nice and helpful.The location is great. Very close to the beach.
Disliked: Charter House had problems, so I was changed to The Caroline.Very neglected place.Air conditioner doesn't cool the roomOld and damaged furnitureOutdoor areas are neglected and dirtyThe room needs cleaning and careOnly two towelsWalls need paintIt's a shame having that place so abandoned in a so coveted location

Horrible experience in Hollywood Beach.

Liked: This was the worse experience for the last many many years. We arrived from the airport at 6:40pm and found the hotel office closed. There was no phone number to call. The hotel was booked in advance and they knew we were coming. We were running around with suitcases until we finally found a cleaning lady doing the laundry. She didn’t speak any English but she was very helpful. She understood what happened and called someone who spoke English. In half an hour the receptionist arrived with her little kids in the car. She said that the time was after hours and she was doing us a favour because she was not going to be paid. Why the management of two hotels doesn’t have a reception open in the evening? It was not even late! She gave us a key and we went to another building to our room. If we would need anything there was no person to talk to until next morning. The room was clean but there was literally no air as you couldn’t open the windows and air conditioner was just making noise. It was fully frozen so no air was circulating in the room. Windows were very dirty and the one in the bathroom had broken glass which is dangerous. Around all windows there was mold. The room was very small with one bed and a big refrigerator that didn’t work. For two people we got one bath towel and one hand towel. The toilet didn’t flush first, we actually had to open the bowl and fix it!I couldn’t imagine this room for Canadian $199! If that was possible I would request my money back! Don’t book this hotel!