Charlotte Street Hotel Firmdale Hotels Guest Reviews
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Caroline Sat, 7 June 2025
Pleasant stay in attractive hotel...
Liked: Excellent location for our needs, pleasant room with comfortable mattress, well equipped and quiet. We slept well. The public spaces are nicely furnished and decorated. The front staff on door and reception were professional, friendly and helpful.
Disliked: The television signal kept cutting out meaning that we were restricted to the main channels, not great when you are paying these kind of prices. I did miss having tea & coffee facilites in the room. The breakfast is not great value, £5 for one cup of coffee and no free refills and in an near empty room we were seated by a group and by the door to the kitchen. The small tables in the bar are solid meaning that there was no where to put our legs, such a pretty room and maybe the window seats are different but it wasn't comfortable enough for us to stay for a second drink. The way that the final bill was displayed with service on the room and service on every item ordered (breakfast, room service) was difficult to read.
Inbal Tue, 27 May 2025
Superb
Philip Fri, 23 May 2025
Exceptional
Jane Mon, 19 May 2025
Exceptional
Liked: The staff were all exceptional!
Annette Mon, 19 May 2025
Superb
Chris Sun, 18 May 2025
We prefer the sister hotel...
Liked: Immaculately clean
Disliked: Small bed, and service and food not good. Breakfast very poor.
Greg Wed, 14 May 2025
Exceptional
Steven Tue, 6 May 2025
Exceptional
Weaver Mon, 5 May 2025
Exceptional
Liked: Friendly staff, great location and excellent room
Marie Sat, 3 May 2025
Wonderful staff, delicious food, great...
Liked: The decor, the coziness, the location, the general feel of wellbeing and warmth and professionalism .
Disliked: Nothing not to like, it is the best hotel in London as far as I amConcerned