Charlevoix Inn & Suites SureStay Collection by Best Western

Good

Exceptional

Liked: All
Disliked: Shower condition

Passable

I would stay again as...

Liked: Wonderful breakfast and Natalya was friendly, helpful, smiling and a joy to be around. Hours could extend to maybe 10:30 a.m. tho. Very nice.
Disliked: As above, time from maybe 7 to at least 1030 or 11 a.m.

Great when I had power.

Liked: Power went out not the hotels fault but still ruined my weekend.

Exceptional

Superb

I will never be returning....

Liked: Nothing
Disliked: The bedroom was super dirty. Stains on walls… including what looked like blood on shower. Toilet was gross and stained. The bed had hair all over. Staff was not friendly. There was hardly any parking. Hot tub and pool were gross, we did not go in and especially after seeing how dirty the rooms were it didn’t feel safe to go into.

Good