Charles Cotton Hotel

it was awful.

Liked: did not have breakfast and to be honest after a report from another couple we were glad we didn't.
Disliked: the whole experience was one of disorganised chaos. the hotel was seriously under staffed. our room had not even been cleaned bins had not been emptied, the bathroom was filthy, there was no toilet roll, the floor was wet from the previous occupants shower. The seal around the shower was covered in green mould. the door to the room would not lock.All of the above was highlighted to the staff on reception....my wife and I went out for 4 hours, upon retuning nothing had been done. I was given some toilet roll to take back to the room. The door would still not lock so we pushed a set of drawers up against it when we went to sleep.

IT WAS DISGUSTING, RIP OFF,...

Liked: It was disgusting. We ordered Omlette with Ham and Mushroom, we got a partially fried egg with cold Tinned mushrooms. The white of the egg was still running around the plate. He said " we will heat it up if you want" and "theHash browns will be ready soon!" See Foto!
Disliked: A totally different hotel! NEVER AGAIN!Neither of the 2 staff that we dealt with were capable in their role. The barman served a guest a "pint" which was about 3/4 full, and he said dont worry ill reduce the price!!!

Very good

Good

Liked: Under new management and only in their 2nd week, have run in to a few issues, but overall the staff are doing a great job of keeping things going and were very hospitable and helpful to us during our stay. The food was exceptional, looking forward to seeing how this place develops.

Under New Management

Liked: A beautiful stunning building , just been taken over by new management. They had been open for a week and there was multiple rooms being sorted and maintenance being done, we were unfortunately not prepared to stay in our room. The staff were very friendly and helpful and had no problem with a refund. I hope they get on their feet soon as we would love to see it as a well deserved 4* Hotel.
Disliked: The new management were working on the Hotel and the rooms were being maintained with new locks. There is plenty for them to do and we hope they get it sorted soon so they can showcase the hotel as a grand 4* it advertises itself to be. We look forward to seeing the Hotel again.

Was okay for the price,...

Liked: Good location for amenities
Disliked: It had just changed owners, and there were teething problems. The menu had not been updated to now becoming a curry house, although they did offer other food, when we asked for steak, it was not available. The front of house staff was good, but a bit overwhelmed when the bar became very busy. The rooms need updating, black mould in the shower and our bin had not been emptied from the previous customers . On leaving, it was noticed that all the night before dishes and glasses still on tables inside and outside the premises

Passable

Liked: Location was good, has potential to be a lovely hotel and pub
Disliked: The room wasn’t very clean, bar kept open until gone 1am. Unpleasant aroma from the bar area

Bad

Liked: It was in the village we needed to stay in and wasnt too expensive
Disliked: The alarm went off at 1230am on sunday night and there wasnt a single person on site to turn it off. We had to leave at 1am and drive 5 1/2 hours home to scotland. They have refused to refund us that night which to be honest is astounding!!!

Pleasant