Exceptional

Charming hotel for a stay...

Liked: Free cookies and iced lemon water at reception! The hotel itself is very well located, with valet parking very nearby (for an extra fee), and not far from many touristy locations. Very clean and comfortable hotel, very nicely decorated. Staff were generally great and accommodating.
Disliked: It's an older hotel whose charm means that certain modern comforts are absent; the windows and walls are quite thin - the traffic outside as well as a crying baby in a nearby room awoke us more than once, but hotel does pre-equip the rooms with packets of disposable earplugs. We didn't need it during our stay, but there does not seem to be any air-conditioning.

Perfect for a short trip...

Liked: Nice hotel, friendly staff & cable car in front of the hotel
Disliked: It‘s very loud during the nighttime

Very good

Liked: The hotel is central to everything! Really comfortable beds, and the free tea and coffee in the lobby is a lovely touch! I enjoyed my time here and would definitely stay again.

Well located hotel, good value...

Liked: - Good location, very close to Chinatown- Helpful staff- Good value for money with regards to other hotels+ locations

Superb

Liked: Nice hotel right next to Union Square. The staff is very friendly and helpful, there is a corner in the hall with fresh water, tea, coffee, cookies and apples. The rooms are clean and comfortable. There is not A/C but at this point of the year it didn’t matter.Go there !

Lovely stay in union square

Liked: We absolutely loved our stay here from the moment we checked in, the staff were lovely and we were lucky to be on the top floor in a queen suite for our anniversary and his birthday, the room was spotless clean, the bed was so comfortable and the rubber ducks for the bath were the perfect touch. It was quiet and to make it even better Alisha in the lobby bar was so nice, we were impressed how nice the hotel room and the staff were, next door is the sears restaraunt, and Lori's 50's diner on the corner was fun for lunch, the street felt self and very clean, and we can't wait to return, it made our special occasion perfect... Thank you.
Disliked: We loved everything, they provided a extra fan in the room, had coffee and popcorn, fruit in the lobby and flavored water, it is close to walgreens, and Macy's, Neiman Marcus and the cable cars were right out front.

Passable

Liked: Location
Disliked: No air room outdated

Very good

Liked: Directly at Union Square with close by Cable Car stop. Not as expensive as the big hotels. Good room size. You can decide to keep the linen instead of changing them when they are still okay, good for the environment. (Please also do that with towels!)
Disliked: Nothing. No A/C, only ventilator, but that was fine in April. Thick curtains keep the afternoon sun/heat out.