Name: Chalet Motel
Address: 510 Southeast 3rd Street, Bend, OR
Telephone: (888) 420-1657

Nasty crack motel

Liked: It was better than sleeping in our car but not by much
Disliked: The rooms were grungy, I feel the beds were just remade after previous guest stayed, as there were hairs UNDER the sheets. Upon lifting the sheets you will find NO mattress protector and the mattress was stained with piss. Absolutely nasty. The carpets made my feet go black just by walking around and there was what looked like throw up behind the toilet. Also on the bathroom door at the top is written "stoked to be loked". The one good thing about this was we were able to take a nice long shower.

Good enough if you need...

Liked: I liked the price and the location. And once I booked it, they were responsive when I called to ask about getting a late check-in (after midnight)! And the next morning when I discovered my car battery dead, they helped jump-start my car!
Disliked: It's old and it definitely shows its age--not that I expected much at this price point. ;)My room was an interesting configuration. It looks like it originally had one bed plus a sitting area. Now the sitting area has a second bed. Like the title says: "Good enough for a place to crash!" :)

Everything was as expected for...

Liked: Parking was great. Hot water was actually hot! Refrigerator ad freezer were separate from one another.
Disliked: Areas of the room were worn and in need of cosmetic restoration.

Exceptional

Liked: Staff is always very friendly and helpful. The location is great and the value is just right for what I needed.
Disliked: The a/c was a little loud, but i just turned the TV up a little.

Never again

Disliked: After reserving our room online through booking.com we arrived about 10 minutes ahead of the agreed upon time and we were informed that they had given our room away to someone else. The front desk was very rude and didn't care at all that we had a reservation. We were told that the reservation was irrelevant and they have the right to give it away until we arrive....We drove through the night since we didn't have a room for the night.

Good

Very good

Exceptional

Liked: The staff is awesome! Clean rooms, great price, it was everything I needed.

Very good

Liked: Room smelled good. Sheets were clean. Coffee products in the morning were nice.
Disliked: Tv did not work but that was a minor fault.

Would not recommend this hotel...

Liked: The location met the needs for us to attend a show at the Amphitheater.
Disliked: I have years of experience in hospitality and although this is a budget motel, it's important that the standard of cleanliness and comfort be provided the same as any hotel/motel. This is a service customers are paying for and they deserve somewhere that is clean and comfortable despite the price.The room was not cleaned. There were splatters all over the walls in the sleeping area, bathroom and by the desk. There were sticky spots on the night stand where it's clear the surfaces had not been wiped down. There was a huge wet spot on the floor that we found out to be urine. The TV was not plugged in. There was a rag with a bracelet left on top of the light fixture in the bathroom which could have potentially started a fire if left on too long. The fridge had a very strong odor and Looked to have not been cleaned or wiped down in a while.We also were told there was not a room that would accommodate 5 people. So we had to pay for a second bedroom. Come to find out, one of the rooms they put us in had 3 beds. We were told we could only use two beds in that room and still had to pay for the second room, even though 5 people could fit in that room. The second room should have been reimbursed in this case.These issues were brought up to the management and were kind of just brushed off. Management first started to question me about having a pet, I let them know I in fact did not have a pet as I told them in check in. I offered for them to come and check my car. They then began to talk about carpet cleaner and chemicals. I let them know that I smelled the area I stepped in and it was clearly urine and it had no chemical smell. They did not believe me and then kind of dismissed me.Again, I'm aware this is a budget motel. It was picked due to location and proximity to the venue. However, If you are needing a place to stay longer than a night I would not recommend The Chalet Motel.