Chalet Motel

Very good

Exceptional

Liked: The staff is awesome! Clean rooms, great price, it was everything I needed.

Very good

Liked: Room smelled good. Sheets were clean. Coffee products in the morning were nice.
Disliked: Tv did not work but that was a minor fault.

Would not recommend this hotel...

Liked: The location met the needs for us to attend a show at the Amphitheater.
Disliked: I have years of experience in hospitality and although this is a budget motel, it's important that the standard of cleanliness and comfort be provided the same as any hotel/motel. This is a service customers are paying for and they deserve somewhere that is clean and comfortable despite the price.The room was not cleaned. There were splatters all over the walls in the sleeping area, bathroom and by the desk. There were sticky spots on the night stand where it's clear the surfaces had not been wiped down. There was a huge wet spot on the floor that we found out to be urine. The TV was not plugged in. There was a rag with a bracelet left on top of the light fixture in the bathroom which could have potentially started a fire if left on too long. The fridge had a very strong odor and Looked to have not been cleaned or wiped down in a while.We also were told there was not a room that would accommodate 5 people. So we had to pay for a second bedroom. Come to find out, one of the rooms they put us in had 3 beds. We were told we could only use two beds in that room and still had to pay for the second room, even though 5 people could fit in that room. The second room should have been reimbursed in this case.These issues were brought up to the management and were kind of just brushed off. Management first started to question me about having a pet, I let them know I in fact did not have a pet as I told them in check in. I offered for them to come and check my car. They then began to talk about carpet cleaner and chemicals. I let them know that I smelled the area I stepped in and it was clearly urine and it had no chemical smell. They did not believe me and then kind of dismissed me.Again, I'm aware this is a budget motel. It was picked due to location and proximity to the venue. However, If you are needing a place to stay longer than a night I would not recommend The Chalet Motel.

Bad

Exceptional

Good

Rude

Disliked: They said over the phone no extra fees then wanted a $20 deposit when I showed up. Acted weird and rude as if they didn't want to give me the room I booked. Won't stay again because I didn't appreciate the way I was treated, plus they also banged on my door before it was even checkout time trying to rush us out before 11

Good for what it cost,...

Liked: Unique room, price was great, outside curb appeal nice, desk clerk friendly
Disliked: Several Long dark hairs in beddingNo ice machineGap under door let in cold air, heater super noisy right by bed so we turned off.