Very clean rooms and very quiet. Restaurants in hotel were very reasonable and food is well prepared. All the amenities!

Liked: High quality rooms and common areas.
Disliked: Location not close to attractions or restaurants in Chicago.

Exceptional

Disliked: Rooms are a little smokey smelling

Not value for money -...

Liked: The room was clean, the bed was comfortable and the pillows were fantastic! The location was good as well
Disliked: The personnel was rude - I arrived late at night and first they cancelled my reservation despite I warned them in advance of my late arrival. The receptionist seemed upset about me checking in late... The room was functional but really old. The views were terrible and the windows fairly dirty, so I kept the curtains shut for 4 days - effectively as if it was an interior room. The next day my room wasn't cleaned and heater wasn't working either (they fixed it later). When asking for touristic information on the area the personnel wasn't helpful. Upon check-out it took them 30 minutes to find my luggage on the locker room (I finally had to go with them to locate it - and it wasn't there! - they had just forgotten it on the back room of reception...) It wasn't an expensive hotel but definitely not worth the money nor the 4 stars. I think there were much better value options out there

Pleasant

Liked: Location was excellent
Disliked: The front desk guy was very rude. I booked on booking and clearly made a booking for two people. When I arrived I asked for a 2 single bed room. He said we?ll have to charge you $30 extra for your stay. Even though I had a booking for 2 persons.

Exceptional

Liked: Location, view, room was a nice size for the price.
Disliked: Bed was a little firm for my liking but my fiance loved the bed, so just preference.

The staff was very helpful...

Liked: Great location.
Disliked: Room size too small

Exceptional

Liked: Wonderful location! We walked everywhere within half an hour. Staff was friendly and accommodating! Highly recommend!

Exceptional

Liked: Great location in Chicago
Disliked: 53 dollar parking fee.

Passable

Liked: Location
Disliked: Room 521 was directly across from elevator. If I had been traveling alone I would have asked to move because it was creepy how people inside the elevator watched you go into your room and could see into it. It made me very uncomfortable! The room had a frosted window because it looked out onto AC units. The room was loud and the sleeping chair was not comfortable. There was only a desk chair, sleeper chair, and a desk. we would have liked to have more seats and a luggage rack. Ended up eating take out on bed. Water pressure was not good either. Felt like because I booked through booking.com we were given a crappy room.

Exceptional