On checking into our room we found a left over tube of toothpaste and used floss on the bed. The hotel room was very hot and stuffy. We were woken early by noisy kitchen staff and the lady who served us breakfast was clearly rushed off her feet, and so when our breakfast arrived and we were served stale bread we felt we couldn't complain as the waitress was busy dealing with other customer complaints. We told the receptionist on checking out of the hotel and though she was very apologetic we were not offered any discount from our £120 room which is what we would have expected for such poor quality service.

Liked: Helpful and friendly receptionist.
Disliked: Overpriced; poor housekeeping; food not up to scratch.

Very good

Liked: The hotel was lovely clean and and the decor was fab,
Disliked: Nothing

Lovely hotel with cosy olde...

Liked: We chose the hotel for the parking facilities as in Cambridge. Lovely, warm, clean room with an olde worlde charm. Bed was very comfortable. We ate at Rockers Steakhouse on the nearby Cambridge Leisure Park - good selection of places to eat there and bonus of being literally a 10 min walk from the hotel. Breakfast was freshly cooked and plentiful. Staff all very pleasant and welcoming.
Disliked: Nothing

Great value-for-money stay in Cambridge

Liked: -Helpful and friendly staff-Very good value for money with free parking-Free breakfast was great-Room was a decent size and clean-Only a 10 minute walk to the city centre
Disliked: Nothing

Good

Superb

Liked: Loved the room, location, parking, breakfast was great and all staff were incredibly friendly!
Disliked: N/A

Great place to stay

Liked: Lovely staff, great breakfast and ideal having parking included
Disliked: Nothing

Disappointing

Liked: Receptionist on arrival was friendly.
Disliked: Despite the hotel being practically empty I was given a small ground floor room sat on its own near the fire exit. The room was far too hot and very noisy early in the morning as above the kitchen/dining with extraction fan and staff talking noisily and smells of cigarettes coming through the window from, I presume the chef, smoking in the car park. Breakfast was equally disappointing with no non dairy milk alternative offered and a quite horrible vegetarian sausage. On checking out I was asked how my stay was and mentioned the heat and noise, received only a cursory "sorry about that" response. Not really god enough for the best part of £100.

Superb

Great location, great hotel, fantastic...

Liked: Staff are really friendly. Room was very clean. Social distancing / face masks worn by all staff. Breakfast was great. Location is fantastic for the city centre with free parking an added bonus. Thank you!