Catalonia Atocha

Check-in at reception was incredibly...

Liked: It was clean and nice

A central hotel with comfort

Liked: The comfort of the room; the swimming pool in the terrace; the service was good.
Disliked: The views of my room were very bad; to the interior of the building; ac was very noisy.

Good location. Damp room. Average...

Liked: Nice location. Clean rooms. All essentials available.
Disliked: The cheaper rooms face inward into a dark courtyard and those rooms smell damp. Also, the courtyard rooms face other room windows, and you can hear people gargling and snorting in the bathroom. Pretty gross.Cleaning staff broke my item. Young woman at desk was rude and not hospitable when i approached her for help, but senior staff were very extremely helpful after i sent them an email. They reimbursed me, but would recommend more hospitality training for the younger staff.

Exceptional

A cozy and well-located hotel...

Liked: The location was fantastic — right in the heart of Madrid and close to everything. The room was clean and comfortable, and the interior design had a classic charm. The staff were polite and helpful, and the check-in process was smooth and easy. I especially appreciated the relaxing rooftop area — a lovely touch after a long day out.
Disliked: The sound insulation could have been better — I could hear noise from the hallway and other rooms at times. Also, the breakfast was a bit limited in variety compared to other hotels I’ve stayed in.

Very good

Good location in downtown Madrid.

Liked: The room was fine, not too small. Bathroom had a good shower. good minibar.
Disliked: The bed was small and not so comfortable. (felt like a teenager's bed). Would be nice to have a coffee machine in the room. The swimming pool was very small - good for sitting in it but not for swimming. too bad the roof top bar was not open, as it might have been a good use for the swimming pool area.

Great hotel, great location, comfortable...

Liked: My wife and I stayed at the Catalonia Atocha in April and rated it very highly so, when returning to Spain for another holiday in June, this time with our (adult) children, we booked it again. Once more we found the rooms large, comfortable, well-appointed and - despite the hotel being on a main road -- quiet. The location is excellent - 15 mins walk from Atocha station and the Prado etc. or, in the other direction, Plaza Mayor and the cathedral. The staff are friendly and very efficient, with excellent English but without forcing it -- I like to try out my Spanish rather than reception automatically switching to English. The breakfast was excellent -- scrambled and boiled eggs, plain and vegetable tortillas, half a dozen different cereals, fruit, several different juices, a wide range of pastries, breads and cakes, freshly ground coffee and even sparkling wine if you like to start your day with a fizz. We are all vegetarian but there was plenty, hot and cold, for the carnivores too. They will also cook eggs to order if you prefer fried or an omelette.
Disliked: Nothing to dislike! It would have been nice to use the rooftop pool before breakfast though.

Excellent- we’ll be back!!!

Liked: Great supportive staff