Castle Kona Bali Kai Guest Reviews
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9.3 miles from Kailua Kona centre |
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Linda Tue, 28 January 2020
Passable
Liked: Location at oceanfront
Disliked: 1. Dirty condo, so much dust we choked when fans on2. Very poor check-in process. We arrived at 5:10 pm, office closed so used designated phone to check in. We couldnt get lock box open that contained our room key. Man on phone told us wed need to stay somewhere else that night. Fortunately a staff member was still there and let us in.
Anonymous Thu, 2 January 2020
Good
Liked: The kitchen was large and well stocked with cooking supplies. Beach access was convenient, the communal hot tub was small but worked well. Having a washer and dryer in the unit was amazing.
Disliked: There was not a strong enough AC to cool the room. A much larger AC is needed to cool the whole condo or a portable floor unit for the bedroom. The bedroom was 89 degrees even after we had the living room AC on for 12 hours
Anonymous Sat, 21 December 2019
Good
June Thu, 28 November 2019
other than poor registration access...
Liked: kitchen facilities were good and it was a nice place to come home to after a day of touring the island.The magazine AARP was a nice addition as it turned out.
Disliked: Coming in from the late flight from Vancouver and,getting our rental car then trying to find your location in the dark is an issue,and as we were unable to find any staff or security people, we missed finding the phone to get registered. We did not find the phone from the inside so we slept in the car overnight. Please get some signage in and out so we can get registered.
Karen Sat, 23 November 2019
Pleasant
Anonymous Thu, 21 November 2019
We thoroughly enjoyed our stay....
Liked: The upgraded glass and sliding doors really helped with cutting down on wave sound so better sleeping conditions.
Disliked: King bed mattress was quite hard.
Darrel Wed, 20 November 2019
We made do, but uncomfortably...
Liked: Liked our room overlooking the ocean.
Disliked: NO A/C!! Our fault for not catching that in advance. Very uncomfortable (in mid 90's) every afternoon about 2 -5 o'clock especially, always very hot for sleeping. . Room is getting a little run down, maybe partly because with no A/C, room has to be open to salty air all the time. , 2 table spoons in kitchen, pans with badly scratched bottom.
Verified Hotel Guest Thu, 20 December 2018
Liked: NOTHING, WE WILL NEVER STAY HERE AGAIN!! EVER .. I'm surprised this place got 2 stars .. SAD
Disliked: This condo felt more like a cheap motel, no hot water, no housekeepers on site, (unless you were willing to pay a fee), on top of the cleaning fee I paid. We didnt get to swim in the pool due to the chemicals being unbalanced. DO NOT stay here!!!!!!!!!!!
Kim Sat, 14 July 2018
Liked: All the Staff were very helpful.
Disliked: One of the tenants were not very nice and snotty as we arrived. But since some are appartment type and others vacation rentals, you will get some that sell up the property and others that do not.
Kelsie Mon, 4 September 2017
Liked: The room itself could have been lovely if cared for properly.
Disliked: Staff was rude, hidden fees, pool out of order, dirty towels and mold on the shower curtain, suspicious stains on bedding, bugs in the kitchen.