The service was excellent; very clean; fantastic location; fantastic restaurant. I would go back like a shot. The staff were so friendly. The whole experience was 10/10.

Disliked: Nothing.

Thoroughly enjoyed the stay; staff very helpful throughout.

Liked: One of the nicest rooms ( single ) that I have ever stayed in; exactly what you needed in the room for comfort; nothing extraneous to cause clutter - so often the case.
Disliked: Breakfast was confusing; single member of staff at check-in; no real time to lead you through; waited rather a long time for cooked dish; apologies were forthcoming unsolicited, however, and the kipper was excellent ( as was the rest of the breakfast).

An excellent stay from the...

Liked: Breakfast was excellent and catered for all types. A buffet style event from toast, cereals, yoghurts, full English and catered for various milk types. Also a choice of fresh fruit, croissants and Danish pastries.
Disliked: Couldn't find anything to dislike

Wouldnt go back

Liked: Location
Disliked: It was cold, no heating and the thermosats didnt work, a awful nights sleep, our baby was so cold, heaters provided stunk the room out with burning

2 Night Stay

Liked: Hotel is impressive when you approach, location in Taunton is very good
Disliked: No bar for hotel guests very disappointing, you have to use the bar in the restaurant which is a general bar were you walk in from off the street, a private bar for guests is required parking fees considering the cost of the rooms is poor, the hotel charges prices at the top end but is not a top end hotel.

We wouldn't use this hotel...

Liked: Just the location right by the town centre.
Disliked: On arrival at mid-day, agreed well before the, slated check in time I asked if the room was likely to be ready a little earlier, a young man emerged from the office interrupted to aggressively state the "we only guarantee 3pm", and that was the general attitude of most of the staff. The room was smaller than the advertised picture as was the bathroom, everything was miserly and not in line with the price charged. I had to ask for some soap for the bathroom sink!

A lovely hotel, a perfect...

Liked: Excellent location,close to shops and restaurants. For cricket enthusiasts the hotel is a short walk away!! Breakfast is well presented with lots of choice from the buffet and menu. Comfortable rooms to relax after a busy shop.
Disliked: In my opinion everything was satisfactory, no complaints!

Anniversary Stay, don't let "the...

Liked: The staff were lovely, the bottle of preseco and card in the room was an excellent touch, the room was large and more than comfortable, a beautiful building, 2 mins walk from town centre. The restaurant (Brazz) was amazing, food, staff and atmosphere all well above standard.
Disliked: Although the room and stay was lovely in so many ways, there were a couple of points that we noted, the curtains liners on the window sides were quite dirty, and the window frames could have done with a good clean, quite a lot of black mould on the frames, some of them wouldn't close fully, the towel hanger above the bath was lose. We were surprised that we had to pay extra for parking after paying the price we paid for the room. Just one last thing, we weren't told that there was a full English available in the morning, all we were told was that there were continental options or something from the menu.

Shame that they don’t tell...

Liked: The location is great and the staff helpful and friendly.
Disliked: Do not stay here unless you are part of the wedding or party that weekend! It is very noisy with thumping music until the early hours!

Very good

Great

Liked: Very comfortable room, atmospheric hotel and great breakfast included, very helpful staff
Disliked: More room service choices at different price ranges. More choice of tea coffee and milk in the room.