Castle Green Hotel In Kendal BW Premier Collection

Exceptional

Liked: Staff and suite excellent
Disliked: We were booked and paid 3 nights, but unfortunately my elderly Mother became unwell after 1 night and had to leave. Lost around £800 due to this, then was charged £10 for a hotel towel for Mum as we didn’t have one to travel home with.

Very good

Disliked: The restaurant I complained regarding starter of King Scallops, which were in fact a sloppy mess. I asked to speak to Chef, but he did not appear. You charged an extra £6 on menu set price for this item. You did not cancel item. So on bill for circa £100, i refused to pay any gratuity. Spoilt our stay.

Great staff/location - a few...

Liked: Beautiful grounds, friendly staff and great choice at breakfast
Disliked: We had to carry luggage from the bottom car park in the pouring rain because the top car park had been reserved for a private function, even though there were spaces. Also, plates for breakfast were not very clean

Very good

Exceptional

Very good

Excellent hotel & location.

Liked: Grounds & hotel were in good condition all round. Lovely grounds & nice rooms, restaurant & bar . Easy free parking.
Disliked: Was only given the evening alacarte menu at dinner… when we enquired about just having a main meal we were presented with another menu… this should have been offered straight away. They weren’t busy but service & attention was slow although v nice waitresses.

Beautiful grounds and food!

Liked: The grounds were gorgeous! The staff was great! The restaurant was top notch!
Disliked: There was not 24 hour access to the gym.

Exceptional

Liked: Reception staff were amazing.