Cassandra Hotel

Exceptional

Excellent place to stay

Liked: The front house staff were exceptionally pleasant. Very nice fridge,microwave and air conditioning.

Great service

Liked: We stayed at Cassandra Hotel for a few nights, and honestly, it was better than we expected. The hotel is basic, yes, and they are doing some renovation, but it didn’t really bother us. The room is clean, quiet, and everything is organized. For us, it’s enough.What surprised us the most is the customer service. Everyone at front desk is super nice and helpful. Handra, I think she’s the supervisor, she is amazing. Very friendly, always smiling, and really tried to help us with anything we need. We really appreciate that.Some people say the price is high, but come on, it’s Vancouver. Everything is expensive here. Compare with other places, we think the price is okay, especially with the service they give. The location is also convenient, close to bus stop, food, and easy to go downtown. For tourists like us, it’s a good spot. We had a good stay and would come back again.

Bad

Liked: Not worth the prices.

Pleasant

As elaborated above.

Liked: The room was big enough to accommodate our luggage.
Disliked: We are grateful to Anu for checking us in early, a service we were happy to pay for. In her efforts to complete the process, Anu inadvertently omitted a tax charge of approximately $8. Later, my wife received a call from a discourteous Filipino woman named Handra, who rudely demanded that I present myself at reception to settle the outstanding amount.I was in a deep sleep at the time, and my wife could not understand the urgency, particularly as the hotel was already holding a $250 deposit for incidental charges. Shockingly, this vile Handra had the audacity to slam the phone down on my wife mid-conversation.When I awoke, I went down to reception. Although immensely irritated, I chose not to make a scene. I listened as this dim-witted individual attempted to justify her unjustified behaviour towards my wife. I could see Anu also struggling to follow Handra’s feeble explanation. I remained composed, deciding not to lower myself to Handra’s level.Handra continued to belittle Anu, claiming she was being trained and had made an error. It was pretty obvious she was trying to deflect blame. Individuals with such unbecoming ethics should not be entrusted with front-desk responsibilities. She is a disgrace to the many hardworking, respectful Filipinos I have had the privilege to work and engage with over the past 25 years. Behaviour like hers tarnishes the hotel’s reputation.

Good

Liked: Staff helpful when we had issues. They appear to be in process of renovations and anticipate an improved property when completed.

Appreciated the space and parking

Liked: large clean rooms
Disliked: the exterior is quite run down. But rooms clean and friendly staff

Hotel review

Liked: The hotel is a little old, but room was very clean and the staff is wonderful. Nice big bathtub location is just down street (2 block) from bus stop into town about 45 min if trafficWonderful bed slept well, very quiet