Casa Polanco

Superb

Not worth the price

Liked: Great location, beautiful property…
Disliked: The concierge kept forgetting to make the bookings we asked them to do.. we asked for restaurant booking, they confirmed the reservation but we found out that they didn’t make it when we went there.. the room smelled food in the afternoons, probably because of its proximity to the kitchen.. the pick up car they arranged from the airport was the oldest and dirtiest car I’ve ever been... they apologised for it when we told them after arrival but these are not acceptable faults for a hotel which charges the same amount as Four Seasons…

Excellent personalised service, very comfortable...

Liked: Everything! I recommend it , the best boutique hotel i have stayed at
Disliked: I liked everything

Absolutely excellent in every way.

Liked: Loved the staff who were extremely kind and helpful. Location was excellent in terms of getting to the Anthropology Museum, Chapultepec Castle and Park and many, many restaurants. Loved the happy hour which provided opportunities for visiting others. Breakfasts were spectacular. Very good gym.
Disliked: Only thing I would do next time is ask for a room that looks out onto the street. Also had a bit of difficulty getting the temperature in the room down low enough, but that may be because we are Canadian and used to a little chillier weather!

Exceptional

Exceptional

A fabulous experience!

Liked: The service was exceptional and the hotel exceeded our expectations. The interior design was amazing and comfortable at the same time.
Disliked: The only minor complaint was that the phones in the bedrooms were a bit confusing to use with no directions.

Casa Polanco is like heaven...

Liked: The place felt like home. The staff is amazing. The rooms are spacious and beds super comfortable. Large bathroom with big fluffy towels and bathrobes.

Top experience!

Liked: Everything its great at Casa Polanco. The house is beautifully decorated, location its good and safe, the staff are very kind and helpful. 5*