Name: Casa De Palmas Trademark Collection by Wyndham
Address: 101 N Main Street, Mcallen, TX
Telephone: (888) 428-0221
Rating: 4

Casa De Palmas Trademark Collection by Wyndham Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

Write a review

Exceptional

Bad

Liked: The interior and exterior view were beautiful to see.
Disliked: The AC doesn't work. We called the lobby, and the girl was useless. All she offered was an **ancient, filthy, nasty, dusty fan** which I had to literally take apart and clean myself. It's the damn summer, and they expect us to just be okay with a boiling hot room? Seriously?Then the elevators aren't working and get this: NO MANAGER on site tonight conveniently to fix these basic issues. When I asked to switch rooms, the desk girl bluntly said NO. No apologies, no help.This was our first time, and we're absolutely disgusted. This hotel is just a pretty shell. The broken amenities and the clueless, rude staff make it not worth a single penny.

Exceptional

Great location and breakfast. The...

Liked: Great location and good breakfast.
Disliked: Some of the staff at the front desk was kind of rude with us. We didn't feel welcomed. One of our had towels was dirty. The room felt small compared to the photos online.