Casa Azul Hotel Blu-UBS Arena

Smelled like smoke. Very loud. Locks on door didn’t work; didn't feel safe in hotel or hotel room.

Liked: None.
Disliked: Yes.

Having the closest room to the front lobby was not good. Heard people coming in and out all night. Doors kept slamming throughout night. There was loud music coming from the building next door until 4am. The king size bed was nice even though there was not a fitted sheet for the mattress and the comforter was very old. Washroom and specifically the shower was very nice. Air conditioner barely worked and no working phone to call front desk.

Liked: Shower and bathroom is great.
Disliked: No fitted sheet on the mattress; was uncomfortable and air conditioner did not work.

Poor

Good

Good enough

Liked: Aa a place to spend the night before the flight, it did it's job
Disliked: There was no blanket, only a cover on a sheet. No coffee in the room or on the lobby!! We left very early so we had our first coffee in the airport which was pretty rough

Disappointing

Disliked: Overpriced rate. Amenities below average considering the amount of money paid. Not recommended.

this was a last resort...

Liked: the water pressure in the shower was decent.
Disliked: the towels were old and stained. there was no fitted sheet on the bed, so it crumpled up. the tile floor in the room was sticky, the air conditioner was loud and didn’t seem to work properly, there was an odd smell in the room and the lamp by the bed did not work. also when I checked out and asked for a receipt, they told me they don’t give receipts.

Bad experience

Liked: I like the area and free parking
Disliked: You have to try room key a lot to unlock the door.

it was the worst hotel...

Liked: Absolutely nothing that place was a rat infested hell hole do not stay here!!!
Disliked: Everything the room smelled like cigarettes and must the customer service was terrible. They declined my refund. I didn’t even stay there for 30 minutes. I had to leave immediately and book a new reservation.

Bad

Disliked: The staff there is completely rude and completely unprofessional. They claim to be trained in order to deal with management issues, but claim that they do not have a manager they hang up on you. They're very very disrespectful. I would not recommend this hotel to anybody.

Disappointing